Contact us
If you have a general query, would like to make a claim, or tell us how we can improve our service, please feel free to contact us by phone or post.
Calls may be taped or monitored for quality, training or compliance purposes.
My Essentials
To find out more or to buy call: 0800 232 277
Monday - Friday 9am - 5pm
Or
Existing customers call: 0800 022 4355
Monday - Friday 8.30am - 8pm
Saturday 9am - 5pm
General insurance queries
0203 564 5218 - Opening hours: Monday - Friday 9am - 8pm
Claims
0800 022 4355 or if calling from abroad, please call on +44 2392 67 67 63
Postal address
American Express Insurance Services Europe Ltd.
1 John Street
Brighton
Sussex
BN88 1NH
Having problems with the website?
Please tell us if you are having problems using the Insurance website – email us at websitefeedback@aexp.com and include 'My Essentials' in the subject line. Should you have any queries please call us as we cannot respond to questions directly via email. Please clearly detail the problem so we can review and make improvements where possible.
Have a question?
To find out more or to buy call:
0800 232 277 Monday - Friday 9am - 5pm
Or
Existing customers call:
0800 022 4355 Monday - Friday 8.30am - 8pm
Saturday 9am - 5pm
American Express Insurance Services Europe Limited, registered in England and Wales. Company Number 05048826, registered office 76 Buckingham Palace Road, London, SW1W 9AX authorised and regulated by the Financial Services Authority. Calls may be taped or monitored for quality, training and compliance purposes. Policy terms and conditions apply.
