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LOST OR STOLEN CARD?

Simply call us on: +44(0)1273 696 933 and we'll take care of the rest.

FRAUD PROTECTION

Feel secure knowing we make fraud prevention our business.

QUICK RESOLUTION

If you're unlucky enough to be a victim of fraud, it's our job to take care of it.

Fraud Protection Guarantee

If you are a victim of fraud and have taken reasonable care, any fraudulent charges are our problem, not yours.

Immediate refund

We'll always put things right if someone uses your Card or account details without your consent.
We'll work quickly to get you a replacement Card and credit your account in full.
Fraud Protection Guarantee

FRAUD PREVENTION

Shop securely. Your account details are actively protected when you use them online or in store.
Our direct relationship with merchants all over the world means your transactions are better protected.
Find out about our secure system

Paperless

Less is so much more - switch to paperless statements online and help guard against identity theft.
Sign up for paperless statements

EARLY DETECTION

We look out for uncharacteristic transactions on your account that we suspect are fraudulent. Our early detection systems offer constant vigilance.

Alerts

We do all we can to contact you if we spot any sign of fraud on your account.
Make sure Customer Services has your up-to-date contact details. If there's a problem, we can reach you and resolve issues quickly.

Find out about our secure system
Contact Customer Services

“Thieves won’t find my account details in my dustbin ” Sign up for paperless statements. ID fraud is less likely if you review statements securely online.

OUR PROMISE TO YOU

Don't worry if you lose your Card when you're abroad. We can arrange emergency cash advances and travel bookings - whatever it takes to get you where you need to go.