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LOST OR STOLEN CARD?

Simply call us on: +44(0)1273 696 933 and we'll take care of the rest.
“Brazil sounds lovely, but I’ve never been – let alone bought petrol there.” We aim to put things right straight away if someone uses your account without your consent.

FRAUD PROTECTION GUARANTEE

Spend and relax anywhere in the world. If you are a victim of fraud, you won't be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details and PIN.
Moreover, as soon as we’re alerted to fraud, we’ll do all we can to resolve the matter and return your account to normal. For example, we’ll credit your account in full as soon as possible, and arrange a replacement Card for you, with a new secure card number.

For your added protection, you should always check your statements. This is easy to do with online services - you can check your transactions daily. Or register for Card Alerts to monitor your account activity, with weekly account balance updates by email or text message.

Read our tips to prevent fraud for help with keeping your details safe.

Have more questions?

Visit our Fraud FAQs for additional information about how we protect your transactions.