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Simply call us on: +44(0)1273 696 933 and we'll take care of the rest.
“The sweetest little chimp skipped off with my wallet.” We have offices in 140 countries. In just about any place in the world, if you need your Card replaced urgently, it’s no problem.


Your American Express® Card could be the most useful thing to take on any journey. Even if it's stolen, help is just a phone call away.
We're there to help you in more than 2,200 Travel and Foreign Exchange offices* in over 140 countries across the globe.
  • Emergency Card replacement - as soon as is humanly possible
  • Emergency Card-less transactions
  • Global Assist: 24-hour emergency assistance helpline for you and your family

Lost Card? Luggage? Passport?

If you lose your Card and need a replacement urgently, we aim to replace it as soon as we can. Our staff have been known to move mountains to organise replacement Cards in a matter of hours. If you've lost your wallet, we can help you with your hotel check-in or arrange an emergency cash advance if you need one.
We can help you locate lost luggage; find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home. Whenever you need help abroad, call Global Assist on +44 (0) 845 456 6524.

Card Defence

For a small annual sum, Card Defence takes the hassle out of losing your cards and personal effects. If you lose your wallet, one phone call to us and we'll put a stop on all your cards - not just your American Express Cards - and arrange for replacements. We can also provide secure electronic storage of your passport and driving licence details, as well as any other important documents should you need to access the information in an emergency.

Have more questions?

Visit our Travel FAQs for additional information about how we protect you when you're abroad.

*Comprises American Express' owned offices and the network of American Express representatives offices. Not all services are available in all locations and are subject to local laws.