I have a transaction on my statement that I don't recognise.
When you have no idea where it came from‚ a charge on your statement can be irritating and sometimes quite worrying. However‚ it doesn’t mean there’s been fraudulent activity on your account – more often than not‚ it’s something much more straightforward‚ and this is how we’ll help you resolve it:
 
Stage 1 - YOU CONFIRM  
Firstly‚ you need to confirm your query by going through our checklist of common reasons for unexpected charges – often‚ your query can be resolved right here.
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Stage 2 - YOU CONTACT US  
Couldn’t find your answer? This is where we come in.
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Stage 3 - WE CLARIFY  
You’ve reported your query‚ we’ve taken over – this is what happens next.
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Stage 4 - WE CONCLUDE  
Here‚ we explain what the possible outcomes of your query will be.
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