If your Cheques are lost or stolen, they can be replaced virtually anywhere in the world - usually within 24 hours. American Express Travellers Cheque Customer Service Centres handle claims for lost or stolen Cheques 24 hours a day, 7 days a week. If your Travellers Cheques are lost or stolen, phone one of our Service Centres immediately.

Replacements must first be authorised by an American Express Travellers Cheque Service Centre. Service Centre personnel will assist customers in determining the best way to obtain a replacement.

A list of Service Centre telephone numbers and instructions are included with your Travellers Cheques purchase. Click here for an online list of worldwide Customer Service Centre locations and phone numbers.

Replacement Cheques can be made available at American Express Travel Service Locations and selected partner locations around the world.

As another option, you may download a Refund Claim Form, complete it and fax it to 0808.294.1447. Note: Your refund, once approved, will be sent in the form of a company check to your home. Please allow approximately 3 weeks for the check to arrive. Download

* All refunds are subject to compliance with terms and conditions. Not all services are available at all locations, and are subject to local laws and cash availability.

When you first purchase your Travellers Cheques, it is very important that you record the serial numbers of each Cheque. If you need to report lost or stolen Travellers Cheques, you will be asked to provide the serial number of the Cheque in question. Keep your list of serial numbers in a safe place, separate from your Cheques.

For lost and stolen Travellers Cheques, click here to be taken to list of phone numbers for the country of your destination.