How will I receive my confirmation?
Acknowledgment of your booking will be made via an itinerary confirmation email. If you do not receive this acknowledgment within 24 hours of making your reservation please contact our Customer Service Centre on 0870 850 0380.

What are the restrictions on my ticket?
You can access the fare rules during the booking process on the itinerary page by selecting view policies.
Flights may be subject to the following restrictions:-

Will there be any additional service fees?
There are no credit card fees incurred by using your American Express credit card to purchase travel products.
American Express do not charge a service fee for making a reservation.

Can I make a booking for someone else?
Cardmembers who wish to make a reservation for a third party, should ensure they log in prior to making the reservation. This is to protect you against fraudulent transactions. Third Party bookings can only be booked by a logged in user.

How will I receive the tickets and vouchers?

E-tickets
E-ticket/s will be set up wherever possible.
At check in you will be required to produce a valid passport for international flights and a passport or the American Express card used to pay for the ticket for domestic UK flights.
It is best to take a printout of your confirmation and present this with your ID when you check in.

Paper Tickets
Paper tickets will be issued and delivered by post to the address specified at time of purchase. The fee for registered delivery is £4.95, please call us on 0870 850 0380 within 24 hours of making your reservation to request registered delivery

If you have lost your ticket any time prior to your travel, please contact the Customer Service Centre on 0870 850 0380 for advice. Most airlines charge a fee to reissue a lost ticket or set up a ticket on departure.

Hotel, Car and Activity Vouchers Hotel, car and activity vouchers will be available to print on-line on completion of the reservation.

What time do I need to check in for my flight?
Domestic check-in is approximately 60 minutes prior to departure.
European check-in is approximately 2 hours prior to departure.
International check-in is approximately 3 hours prior to departure.
Actual check in times will be advised on your itinerary.
Failure to check-in at the specified time could result in your entire itinerary being cancelled.

What do I do if I need to cancel my booking?

If you need to change or cancel your booking, contact our Customer Service Centre on 0870 850 0380 during business hours.

Airline or supplier charges and cancellation fees may apply. Refunds will only be provided by the airline or supplier in accordance with their terms and conditions. Refunds can take up to 8 weeks to process. We will advise you of any extra charges or fees that will apply to your refund.

Refund payments will be made to the original form of payment

We reserve the right to apply the following service fees in addition to the airline and/or supplier charges.

1. Amendment Fee
   £20 per person, per change plus all charges imposed by the supplier/s.

2. Cancellation Fee
   £20 per person plus all charges imposed by the supplier/s.

What documentation will I need to travel?
Passports
Everyone normally requires a valid passport and sometimes a visa to travel abroad. It is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets. British Citizens require a valid full ten-year British Citizens passport for travel outside the British Isles (this includes all children aged under 16 who are not already included on an adult passport). Certain destinations may require at least six months validity remaining on the passport on the date of return. Non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport requirements. We recommend that all customers should re-check their passport and visa requirements at least six weeks before they travel.

Visas
Visas may be required for British Citizens for entry to non-EU countries. Visas may also be required for long stays over three months in certain EU countries. Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. Anyone with a criminal record traveling abroad may require a visa. This applies to entry to the USA and to other countries. You should contact the embassy, high commission or consulate of the destination for up-to-date advice on immigration and visa requirements. It is your responsibility to ensure that all members of your party have valid visas for the travel being undertaken. We cannot accept any responsibility if your holiday or travel arrangements have to be cancelled because the relevant authorities have refused a visa. We recommend that all customers should re-check their passport and visa requirements at least six weeks before they travel.

Will I need any vaccinations?
For medical advice regarding your holiday destination or journey, including vaccinations, you should contact your general practitioner. Please do so well in advance of your departure so you can arrange to have any necessary (or recommended) immunisations in good time.
A detailed and personalised Health Brief is available via the dedicated American Express MASTA Health Line using a premium rate telephone service on 09068 224150.
The Department of Health leaflet "Health Advice for Travellers" can be obtained from the Health Literature Line on free-phone 0800 555777 or by visiting your local Post Office.
The Foreign and Commonwealth Office (FCO) provides up to date information on safety issues worldwide. You can get this information by phoning the FCO Travel Advice Unit on 0870 6060290 or visit the Foreign and Commonwealth website at www.fco.gov.uk.

Will I require travel insurance?
We recommend that you review the risks of overseas travel, including overseas medical and dental expenses, additional expenses if your journey is interrupted, cancellation charges, loss or theft of luggage and travel documents and personal liability whilst overseas and whether your current insurances (if any) provide sufficient cover. You may wish to obtain professional advice from your insurance company or insurance broker. For details of American Express Insurance click here

How does American Express protect my privacy?
Click here for information on privacy protection

Membership Rewards
Can I organise travel insurance using my Membership Rewards points?
Yes, we offer a whole range of insurance packages including single trip, annual and family cover which points can be redeemed for. Call our Membership Rewards Customer Services on 01273 863 863 for more information or go online and search by “Partner” and select “Amex Travel Premiums”.

I don’t have enough points for the travel I’ve selected, what can I do?
Don’t worry you may pay using a combination of your Membership Rewards points and payment on your American Express Card.

Can I pay airline surcharges and taxes with Membership Rewards points?
You can choose to use your points to pay for both your travel costs and the additional charges such as airline surcharges, taxes and insurance.

How do I start collecting Membership Rewards Points?
If you hold a Membership Rewards eligible American Express Card then enrolling is easy, simply call the Membership Rewards team on 01273 863 863 or go to americanexpress.co.uk/rewards and click on “Enrol Today”. You can use this number to check if your Card is eligible if you are unsure.

Can I combine both my partner’s points with mine to book travel?
You must combine your points prior to booking. This is done by pooling your points with your partner/friend through our “gifting” facility – it costs £15 per transaction but there is no limit to the number of points you can “gift”. Call the Membership Rewards team on 01273 863 863 to find out more.

Is there an additional fee or charge for using my Membership Rewards points to book travel?
There is no additional fee to redeem points for travel.

Can I use my Membership Rewards points to purchase travel for my family and friends?
Yes you can use points to book travel for other people, such as family members or friends provided the tickets are not for resale, promotional or commercial use.

When using Membership Rewards point for travel, do I have to accompany the person I have booked travel for?
No, you do not have to travel with them.

How do I pay airport taxes and levies when booking?
Any taxes and levies that apply to a flight will be confirmed at the time of booking as these vary according to the departure and arrival airports. These taxes and levies will be included in the price or points value you are quoted when you are booking your travel.

How close to the date of travel can I book tickets using my Membership Rewards points?
Generally you will be able to book a flight up to three business days before the date of travel, however for the best availability, book as early as possible.