Taking over the account
If you have suffered a loss, we may be able to transfer your loved one's account to another person. Anyone age 18 and above, who may or may not be an Additional Cardmember, may be eligible to assume liability and become the new Basic Cardmember¹. These requests will be handled on a "first come first served" basis. Please note that no person is obligated to take over the account as the estate or the business of the deceased Cardmember bears ultimate responsibility for the account.
To be eligible to become the new Basic Cardmember, the account must meet the following requirements:
- • The Card must be valid2
• The account has not been closed for more than 1 year
• The account cannot be 60-days or more past due
• The new Basic must pass a credit review
For personal accounts, any individual under the age of 21 must apply in writing. All applicants must provide their total annual income3. Please note that the person taking over the account will be responsible for any existing balance on the account at the time of the account takeover and will also be responsible for future charges.
For OPEN accounts, only an officer of the business may assume liability of the account.
Once you have assumed liability of the account you may reinstate Membership Rewards points associated with the account. For more information, please see Reinstating Membership Rewards®.
When you are ready, please call us at 1-800-266-7064 Monday through Friday from 8:00 am to 9:00 pm EST and Saturday between 10:00 am and 6:00 pm EST. For Corporate Cards, please contact your company's Program Administrator.
For Costco products, only an Additional Cardmember is eligible to assume liability and must have a valid, current Costco Membership.
2 Not all accounts are eligible; please contact us for more information.
3 Include income from all sources including employment, retirement, investments, rental properties, etc. Alimony, child support, or separate maintenance need not be revealed if you do not wish to rely upon it.