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AMERICAN EXPRESS TERMS OF USE FOR THE AMEX BOT FOR MESSENGER

Last Modified: July 2017


Welcome to the American Express® bot for Messenger (the “Amex bot”)! 


What is it? The Amex bot is an application that enables you to connect your eligible U.S. Card to your Facebook Messenger account (“Connected Card”) to get messages in Messenger (and push notifications, if enabled) for each purchase you make with your Connected Card. You can also get helpful information about your Connected Card’s benefits, Amex Offers and more. These messages will show up in your Messenger conversation (and as push notifications, if enabled) on all devices logged into your Messenger account.


The Amex bot is also set up to automatically respond to certain types of questions. In the event the Amex bot is not able to answer your question, it will ask you for more information or direct you to log into your American Express online account to chat with a Customer Care Professional.

 

To the extent you do not wish to chat online with a Customer Care Professional, you can contact us at www.americanexpress.com/contactus or call the number on the back of your eligible Card. If your inquiry involves disputing a charge, you may contact us via the Inquiry and Dispute Center at americanexpress.com/inquirycenter.

 

IMPORTANT TERMS, CONDITIONS & DISCLOSURES
The following terms and conditions of use (these “Terms of Use”) govern your access to and use of the Amex bot. These Terms of Use are a binding legal agreement between you and American Express Travel Related Services Company, Inc. (“we” or “Amex”). They apply to you and anyone else you authorize to use the Amex bot with your Connected Card.

 

PLEASE CAREFULLY REVIEW THESE TERMS OF USE BEFORE CONNECTING YOUR ELIGIBLE CARD OR USING THE AMEX BOT. YOUR CONTINUED USE OF THE AMEX BOT OR THE ONGOING CONNECTION OF YOUR CONNECTED CARD CONFIRMS YOUR ONGOING ACCEPTANCE OF THE LAST MODIFIED VERSION OF THESE TERMS OF USE POSTED THROUGH THE AMEX BOT.

 

IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MUST DISCONTINUE USE OF THE AMEX BOT AND IMMEDIATELY LOG OUT YOUR CONNECTED CARD SeeDisconnecting Your Card” below.

 

 

 

 

  •  Benefit and Servicing
    • Benefit and Servicing Messages may include:
      • content associated with your travel-related purchases such as links to information or recommendations about third-party restaurants, or airport lounge access reminders;
      • reminders about some of your Connected Card's benefits such as purchase protection, loyalty program status, and other travel, lodging, or general Card-related benefits; and
      • responses to your requests for e.g., account balance, payment due date, membership rewards balance, to apply for a card, Amex Offers and other similar servicing requests.

 

 

 

  • Privacy and Data Usage
    • Data Collection and Use
      • When you connect your eligible Card with Messenger, Amex will collect a Facebook-generated unique identifier, which is used to identify you when you interact with the Amex bot. In the event you log out of the Amex bot, Facebook uses this unique identifier to recall and display your conversation history when/if you re-connect (provided that you did not delete your conversation history).
      • Amex also collects and uses any data you include in a message to the Amex bot, in accordance with the Amex Online Privacy Statement. Facebook collects and uses such data in accordance with Facebook's Data Policy, and subject to certain restrictions, including Facebook from sharing this data with third parties.
      • Amex periodically collects and uses technical data and related information including, but not limited to, technical data about your interactions with the Amex bot (collectively, “Technical Data”) to facilitate updates to our services. This Technical Data will not personally identify you, and Amex may use it to improve our products or to provide you with services or technologies.  Facebook may also periodically collect and use Technical Data in accordance with Facebook's Data Policy.
    • What Amex Shares
      • When Amex shares your Benefit Messages and Purchase Messages with you, Facebook may only display these Messages to you. Such information will remain subject to the Amex Online Privacy Statement, and Facebook may not otherwise use such Messages or the data comprising such Messages for any other purpose.
      • Amex may share information with Facebook regarding the types of industries where you have recently made purchases (e.g. travel, dining, or retail) on your Connected Card. That information may include the average amount spent in those industries among all Card Members using the Amex bot. Facebook may only use the above information for the limited purposes of improving the Amex bot service and its advertising, targeting, and optimization. Facebook is restricted from sharing this information with non-affiliated third parties for their own use.
      • If you want Amex to stop sharing your Connected Card-related information with Facebook, you must log out from the Amex bot (seeDisconnecting Your Card”). Please note, no other prompts (e.g. “Block”, “Mute”, “Delete Conversation”) will stop this sharing.
      • You may be presented with the option to add your Card number and billing information to your Facebook account for purchases. To enable this, Amex will share with Facebook the first 10 digits of your Card number, and related billing information, including phone number and email address.  If you are presented with this option, you will need to directly provide Facebook the last 5 digits of your Card number.  Your Card and billing information will not be stored with or used by Facebook until you have completed the add-a-Card process and also connected your Card to the Amex bot.  After doing so, you will be able to visit your Facebook Account Settings to manage your Card information on file with Facebook.  The use of your Card number and billing information by Facebook will be subject to their terms and privacy policy, so please review these carefully to understand how this information may be used (see also "Third Party Agreements" andSecurity).

 

 

 

 

 

 

  • Miscellaneous
    • Communications. You agree we may communicate with you about matters related to the Amex bot and your use of same through the use of our website or the email you have on file for your Connected Card. We may always, in our sole discretion, also provide you with any such communications on paper, even if you have authorized electronic delivery.
    • Applicable Laws. Your access to and use of the Amex bot are subject to applicable international, federal, state and local laws and regulations. We reserve the right to seek all remedies available at law and in equity for violations of these Terms of Use.
    • ANY ATTEMPT BY AN INDIVIDUAL OR ENTITY TO DELIBERATELY INTERFERE, INTERRUPT, MODIFY, AUDIT, ASSESS, RE-ENGINEER, OR DAMAGE ANY ASPECT OF THE AMEX BOT OR UNDERMINE THE LEGITIMATE OPERATION OF THE AMEX BOT IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND WE RESERVE THE RIGHT TO SEEK DAMAGES AND COSTS (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) TO THE FULLEST EXTENT PERMITTED BY LAW.
    • Severability. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms of Use shall continue in effect.
    • No Waiver. Our failure to exercise or enforce any provision of these Terms of Use shall not constitute a waiver of such provision.
    • Third Party Beneficiaries. These Terms of Use shall inure to the benefit of and be binding upon the parties hereto and their successors and assigns. 
    • Entire Agreement. These Terms of Use and your Cardmember Agreement set forth the entire understanding and agreement between you and us, whether written or oral, with respect to the subject matter hereof and supersede any prior or contemporaneous understandings or agreements with respect to such subject matter.