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 Customer Inquiry Information

American Express Customer Service

For questions related to American Express Travelers Cheques and Gift Cheques, please contact us at 1-800-221-7282.

For questions related to American Express Gift Cards, please contact us at 1-877-AXP-GIFT.

If you feel your question or issue with regard to American Express Travelers Cheques, Gift Cheques or Gift Cards remains unresolved after contacting us, the following U.S. states provide specific contact information:

State of Colorado

After first contacting American Express Travel Related Services Company, Inc., if you still have an unresolved complaint regarding the sale of American Express travelers cheques, gift cheques or gift cards, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:

Colorado Division of Banking

1560 Broadway, Suite 1175

Denver, Colorado 80202

(303) 894-7575

State of Illinois

After first contacting American Express Travel Related Services Company, Inc., if you still have an unresolved complaint regarding the sale of American Express travelers cheques, gift cheques or gift cards,  the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions will accept questions or complaints from Illinois residents at:

Illinois Division of Financial Institutions

320 West Washington, Suite 229

Springfield, Illinois 62701

1-888 298-8089

State of Maryland

After first contacting American Express Travel Related Services Company, Inc., if you still have an unresolved complaint regarding the sale of American Express travelers cheques, gift cheques or gift cards, the Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding American Express Travel Related Services Co. Inc. at:

500 North Calvert Street, Room 402

Baltimore, MD 21202

1-(888)-784-0136

State of Texas

After first contacting American Express Travel Related Services Company, Inc., if you still have an unresolved complaint regarding American Express’ money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, Texas 78705

1-877-276-5554 (toll free)

Consumer.complaints@banking.state.tx.us

www.banking.state.tx.us

State of Washington

How to File a Complaint with the Washington Division of Consumer Services:

First,consumers are encouraged to try to resolve the dispute themselves. We have found that complaints can normally be resolved if the consumer contacts the company directly. If you have not already done so, please contact the office manager and attempt to resolve the problem.

Second,if direct contact is unsuccessful, or you are dissatisfied with the results, you may file a complaint with the Division of Consumer Services using one of the four methods below.

1.       File a complaint online:
http://www.dfi.wa.gov/cs/cscomplaintform.htm

2.       File a complaint via mail or fax:
http://www.dfi.wa.gov/cs/pdf/consumer_services_complaint.pdf

3.       Call us: 360-902-8811 or 1-877-RING DFI (1-877-746-4334)

Email us:
CSEnforceComplaints@dfi.wa.gov