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AMERICAN EXPRESS GLOBAL PREPAID

CUSTOMER RELATIONS PROCESS - Request for Resolution



Instructions:

  1. Please launch and print the document below.
    TCPS Feedback Form

    Note: To download this document, you must have Adobe® Acrobat® Reader® 4.0 or higher(excluding 6.0) installed on your computer.


  2. Complete the form with the details requested.
  3. Fax or mail the completed form along with copies of any other supporting documentation related to your request, such as receipts or monthly statements, to:
    • Customer Relations Team Fax number:
      • (801) 945-2711 (U.S. only)
      • +1 801 945-2711 (outside U.S.)
    • Customer Relations Team Mailing address:
      • American Express Customer Relations
        4315 South 2700 West
        Salt Lake City, UT 84184-0440
        USA

Note: Keep your original submission for your personal records.


Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.