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 Frequently Asked Questions
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  AMERICAN EXPRESS® GIFT CHEQUES

Frequently Asked Questions

GOT QUESTIONS? WE HAVE ANSWERS.

Do I need to sign Gift Cheques before giving them to recipients?
No. Only the recipient should sign the Gift Cheque. Each Gift Cheque should be signed in the upper left corner immediately upon receipt. When the recipient cashes the Gift Cheque, a cashier should watch the recipient countersign the Cheque in the lower left corner.

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When should the date field be completed?
The recipient should fill in the date field, in the upper right corner, when using the Gift Cheque, just like a personal check.

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Where can I buy Gift Cheques?
American Express Gift Cheques can be purchased in several ways. You can purchase Gift Cheques online using major credit cards. Gift Cheques can also be purchased in person at participating banks, credit unions and participating American Express Travel Service offices *.

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Is there a fee to purchase Gift Cheques?
There is usually a fee of $2.50 per Cheque, although exact fees may vary depending on establishment.

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Where can I use my American Express® Card to purchase Gift Cheques?
You can use an American Express Card to buy Gift Cheques online or at American Express Travel Service locations.

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Where are American Express Gift Cheques accepted?
In the U.S. American Express Gift Cheques can be used like cash at most retail locations, hotels, and restaurants.

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How are Gift Cheques cashed?
When cashing a Gift Cheque, the recipient should countersign the Cheque in the lower left corner with a cashier watching and fill out the pay to the order of line. When the recipient first receives the Gift Cheques, the recipient should immediately sign the Gift Cheques in the upper left corner. If you encounter difficulties in cashing an American Express Gift Cheque, please encourage the merchant to call American Express for instructions at 1-800-525-7641 from within the United States. From outside the United States, the merchant can call an American Express Travelers Cheque Customer Service Center. For details click the first letter of the country in which you need assistance: A-C D-K L-R S-Z.

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Is there a fee to cash Gift Cheques?
Normally, there are no fees to cash Gift Cheques. However, some banks and businesses may charge a fee.

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Will the recipient get cash back if they don't use the full face value of the Cheque?
Yes, the recipient will get cash back.

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Can I accept Gift Cheques from another individual?
Yes, you can accept a Gift Cheque from another individual. You must watch the person countersign the Cheque in the lower left corner and ensure that it matches the signature in the upper left. If the Gift Cheque has already been signed in both the upper and lower left, please call American Express at the number below before accepting the Cheque. After accepting a Gift Cheque from another individual, you may only deposit it to your own bank account. If you have questions about the validity of the Cheque, you should call American Express at 1-800-525-7641 in the U.S.

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What should be done with a deceased person's unused Gift Cheques?
The estate beneficiary or executor should take the Gift Cheques, the death certificate, and any other estate papers designating the beneficiary to their, or the estates, bank, and instruct the bank to call an American Express Travelers Cheque Customer Service Center for further instructions. For details click the first letter of the country in which you need assistance: A-C D-K L-R S-Z

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Why can't I purchase more than $1000 in Gift Cheques every 14 days?
American Express chooses to limit purchase amounts to protect our customers and ourselves against any unauthorized transactions.

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Who can I contact with questions?
If you'd like to speak to a customer service representative, please call 800-221-7282..

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Do Gift Cheques ever expire?
No, they will never expire.

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Read the complete Terms & Conditions.

* Not all services are available at all locations, and are subject to local laws and cash availability.
Gift Cards for Business
Gift Cards For Special Occasion

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