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Purchasing PASS from American ExpressSM

  • What is the PASS Card?

    The PASS Card is a reloadable prepaid card parents give to teens and young adults. An adult 18 years of age or older (e.g., a parent or guardian) can purchase the PASS Card. The Card purchaser loads the Card with funds upfront and can reload it so that the PASS Card Member can use it again and again.

  • How does the PASS Card work?

    The Card is easy to load, use, and manage.

    1. Load/Reload: Loads/Reloads can only be made by the PASS Card purchaser. The initial load must be made online. Reloads may occur either online or by calling Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

    2. Use: The PASS Card Member may use the Card at millions of locations around the world where American Express® Cards are accepted?including online and at ATMs.

    3. Manage: Both PASS Card purchasers and PASS Card Members can create online accounts to view transaction history, check balances and set up account controls.

    When you purchase the Card, there is a minimum initial load from your bank account of $25 and a maximum load of $2,500.

    You can load the PASS Card using an American Express Card that is issued in the United States, to a Card Member with a physical billing address in the United States, Puerto Rico, and the U.S. Virgin Islands. Or you can load the card using a bank account issued in the United States, Puerto Rico or U.S. Virgin Islands. Please note that the types of funding sources that American Express accepts may change from time to time. For more information, see the Cardmember Agreement.

  • Who can purchase the PASS Card?

    An adult 18 years of age or older can purchase the PASS Card.

  • How old do you need to be to use the PASS Card?

    You need to be 13 years of age or older to use the PASS Card.

  • How many Cards can a person order?

    For existing account holders any adult over the age of 18 may order and manage up to three PASS Cards.

  • What are the fees on the PASS Card?

    Below is a list of the fees associated with using the PASS Card:

    ATM Fee American Express does not charge an ATM fee for the first withdrawal in each calendar month. American Express charges $2.00 per ATM withdrawal thereafter, which is assessed against the Card balance. Please note: ATM owners/operators may charge their own fees for ATM transactions and inquiries.


    RELOAD FEES American Express does not charge a fee for reloads made through bank accounts and direct deposit linked to the Card on the American Express website. Cash reloads and other reload methods may carry a third party purchase or service fee.
  • What are the different PASS Card designs?

    PASS Card Members and PASS Card purchasers can choose from four Card colors. Each Card design has the same features and benefits. Card designs may change at any time.

  • How long does it take to receive the PASS Card?

    It will take approximately 8-19 business days after purchase to receive the PASS Card, including 2-3 business days to process your order. The overall timing will vary depending on the shipping and bank account verification method selected .

    If the PASS Card Member has not received their Card within this time, please call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

  • Where will American Express send the PASS Card?

    American Express will address the package to the PASS Card Member and will send it to the billing address. However, we cannot send the Card to PO Boxes.

  • Are there any geographical restrictions to purchasing the PASS Card?

    The PASS Card is not available for sale in Arkansas and Vermont. Cards purchased by residents in other states cannot be shipped to these two states. In addition, American Express does not sell or ship the Card outside the United States.

QUESTIONS ABOUT ADDING MONEY TO PASS

  • How do I add money to PASS?
  • Can I use direct deposit to add my paycheck to PASS?

    Yes. You can have all or part of your paycheck added to the balance of your Card or to any PASS Card(s) you ordered for someone else. Direct Deposit is a secure and convenient way to have funds automatically added to the Card each pay period. Please note, the Direct Deposit cannot exceed the $5,000 per Card maximum balance and monthly load limit. Please see our Cardmember Agreement for more details.

    PLEASE NOTE
    ( 1 ) Payments by the U.S. Government may not be Direct Deposited to PASS. This includes wages if you work for the U.S. Government, benefits such as Social Security, SSI, civil service retirement, VA compensation/pension, worker's compensation, Federal tax refunds, etc.
    ( 2 ) Subject to applicable law, funds on PASS are not redeemable for cash other than through permitted ATM access.
    ( 3 ) To verify that each Direct Deposit has been properly credited, the Purchaser can log into his/her PASS Card online and review the transaction history or call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

  • How do I set up Direct Deposit?

    To set up Direct Deposit first ask your employer or payroll department if they offer Direct Deposit. If they do, please follow the steps below:
    1. Log into your online account and select the "Set up Direct Deposit" link from the Account Activities section
    2. Print out and complete the Direct Deposit form, or use your employer's Direct Deposit form
    3. Give the completed form to your employer

  • When can I expect Direct Deposits to be added?

    It typically takes 1-2 pay periods for the initial deposit to be added to the balance. After that, you will receive the Direct Deposit on the morning of your normal pay date and can access your money as soon as the funds are electronically added to your PASS Card.

  • How do I know if the Direct Deposit was made?

    To verify that each Direct Deposit has been properly credited to your Card, you can log into your online account and review your transaction history or call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559). Direct Deposit funds are generally applied to your account within one business day of your normal pay date (often earlier). You can also set up text and email alerts in your online account to inform you when money is added to your Card via Direct Deposit.

  • How do I add a bank account to use as my funding source?

    To add money to the Card from a U.S. savings or checking account issued in United States, Puerto Rico or the US Virgin Islands you must first set up your bank account as a funding source in your profile.

    Follow these steps:
    1. Log into your online account and click on Edit Profile.
    2. Enter the name on your bank account, the routing number, the bank account number and select Checking or Savings.
    3. Once you submit the request, within 1-2 days, we will send you an email to start the trial deposit verification process. Verifying your bank account helps protect your financial information and confirms the bank account information you provided is correct.

    Once your bank account has been set up in your profile and verified, you may add money to the Card anytime with your checking or savings account online or by calling 1-877-405-7277 (International Collect 1-801-945-9559).

  • How do I fund PASS with a bank account?

    To add money to the Card with a checking or savings account, you must first set up your bank account in your profile and verify the bank account through the trial deposit verification process. Once the bank account is verified, you may add money to the Card anytime with your checking or savings account online or by calling 1-877-405-7277 (International Collect 1-801-945-9559). IMPORTANT: You must verify your e-mail address before funds loaded to the Card can be used.

    To add money one time, log into your online account and click on Load Funds under Account Activities. You can then enter the amount you want to load and confirm the request before submitting. We will withdraw funds from your bank account and credit them to PASS. Funds credited to the Card will generally be available within five business days after the withdrawal is requested.

    You may also arrange to have funds automatically loaded to the Card from a verified bank account on a predetermined schedule by logging into your online account and clicking Auto Reload Schedule under Account Activities. Auto reloads to the Card will generally be available within five business days after the selected auto reload date.

    Please note, only the Card Purchaser can add funds to PASS.

  • Is it safe to use my bank account to fund the PASS Card?

    Yes, all bank account funding transactions will be processed through the federally regulated process established for bank account fund transfers.

  • Why does my bank account need to be verified?

    When you order the PASS Card and provide your bank account as the funding source, your bank account must go through a verification process to help protect your financial information and confirm the bank account information you provided is correct. You may verify your bank account using Instant Verification or Trial Deposit Verification.

  • How does the instant verification process work?

    If you choose instant verification for your bank account when you order the PASS Card, you will go through the instant verification process immediately after submitting your order.

    1. Step 1: After submitting your order, you will provide us with your online bank account username and password. Some banks may require additional information for user authentication.
    2. Step 2: We securely log in on your behalf and verify your bank account.
    3. Step 3: Your account is ready to make transfers in about a minute.
    4. Step 4: After your bank account is verified, we will withdraw funds from your bank and credit the PASS Card. Funds will generally be available within five business days after your bank account is verified.
  • How does the trial deposit verification process work?

    If you choose trial deposit verification for your bank account when you order the PASS Card, we will send two small trial deposits to the bank account provided within 1-2 business days. The deposits will show up in your bank account as two separate amounts, each less than $0.99. They will be sent from “American Express PASS Card.”

    Once the two trial deposits have been made to your bank account, the PASS Card purchaser will receive an e-mail from us asking to verify the deposits. Following are the steps to verify the trial deposits:

    1. Step 1: After receiving an e-mail confirmation that the deposits are complete, look at your bank statement and make note of the two small amounts from "American Express PASS Card."
    2. Step 2: After noting the two deposit amounts, click on the link in the e-mail.
    3. Step 3: You will be asked to either log in, or create a new account.
    4. Step 4: After logging in, you will be directed to a page where you will enter the two deposit amounts.

    If the correct amounts are entered, the account will be verified and stored for future use. The trial deposit process is only performed once per bank account.

    We cannot process any “Load Funds” or “Auto Reload Schedule” transactions from a bank account until the trial deposit verification is completed.

  • How long does it take to load funds with a bank account?

    After your bank account is verified, we will withdraw funds from your bank and credit the PASS Card. Funds credited to the Card will generally be available within five business days after the withdrawal is requested.

  • Why does my bank account have a status?

    The bank account status will show as “Pending” while the trial deposit verification process is underway. “Pending” bank accounts cannot be used to perform “Load Funds” or “Auto Reload Schedule” operations until they are verified.

    Once the purchaser completes the trial deposit verification process, the bank account status will change to “Verified,” and the bank account can be used to load funds to the PASS Card.

  • How do I reload PASS with cash?

    Currently you can fund PASS with cash in 2 ways:

    • With a MoneyPak®

    • With a Vanilla Reload

    Please note, when funding your Card, there is a cash load limit of $1,000 per day in total across both MoneyPak and Vanilla Reload. The maximum available balance of the Card at any time cannot exceed $2,500. MoneyPak® fee of up to $4.95 applies. Vanilla Reload fee of up to $3.95 applies.

  • How do I reload PASS with a MoneyPak®?

    Pick up a MoneyPak from the prepaid product section of your retailer and take it to the register.

    1. 1. Give the cashier the amount of cash you want to load onto the MoneyPak and ultimately the Card (from $20 to $500). MoneyPak® fee of up to $4.95 applies.
    2. 2. Visit MoneyPak.com to transfer funds from the MoneyPak to PASS. You must provide both the PASS Card account number and the MoneyPak number
    3. 3. After the transfer, the funds will be immediately available for use on the Card.

    You may currently load up to $1,000 per day to the Card, but cannot exceed a Card balance of $2,500 at anytime. American Express does not charge fees for cash loads, however, MoneyPak® fee of up to $4.95 applies.

  • How do I reload PASS with a Vanilla Reload?
    1. 1. Purchase a Vanilla Reload with cash. A purchase fee (typically $3.95) will be added to your total.
    2. 2. Visit vanillareload.com or call 1-877-429-8140 to transfer your funds from the Vanilla Reload to PASS. You will need to have both your PASS Card number and your Vanilla Reload PIN handy.
    3. 3. After the transfer, the funds will be available immediately.

    You may load any amount from $20 to $500 onto a Vanilla Reload at most retailers. You may currently load up to $1,000 a day to the Card, but cannot exceed a balance on the Card of $2,500 at any time. American Express does not charge fees for cash loads, however, Vanilla Reload fee of up to $3.95 applies.

  • How do you reload with an American Express® Card?

    You can reload the PASS Card using an American Express® Card that is issued in the United States and is associated with a U.S. billing address. Please note that the type of funding source that American Express accepts may change from time to time. For more information, see the Card Member Agreement.

Setting Up a PASS Card

  • I just received my PASS Card. How do I get started?

    The PASS Card Member should complete the following steps:

    1. Step 1: Confirm your parent has verified their e-mail address. You do not have to verify your e-mail address.
    2. Step 2: Activate the Card. Visit americanexpress.com/pass and click “Activate” in the “Teen Manage Your Account” section or call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559). You will need your Card number, security code (this is the four digit number found on the front of the Card), and date of birth to activate your Card.
    3. Step 3: Sign the back of the Card. The person whose name appears on the front of the Card needs to sign the back of the Card.
    4. Step 4: Manage your online account. Visit americanexpress.com/pass and click, “Log In” in the “Teen Manage Your Account” section at any time to sign up for text messages or review online transaction history (please check with your phone provider for fees that may be associated with text messages).

    The PASS Card Purchaser should also register for an online account to help manage the Card. This may be done after receiving confirmation from us saying that the Card has been shipped. The PASS Card Purchaser should visit americanexpress.com/pass and click “Log In” in the “Parent Manage Your Account” section.

  • How does the PASS Card Member manage the Card online?

    The PASS Card Member can manage the PASS Card online by visiting americanexpress.com/pass and clicking “Log In” in the “Teen Manage Your Account” section.

    Once registered, the PASS Card Member will be able to:

    • Check the Card balance
    • View transaction history-amount of purchase, where, and when
    • Activate text message alerts to be notified when a transaction has occurred, and when the Card balance is below $10. You can also request the Card balance at any time (please check with your phone provider for fees that may be associated with text messages)
    • Text alerts are generally supported for carriers in the 50 states and may be supported in Puerto Rico, the U.S. Virgin Islands, and other U.S. territories. When traveling outside of the 50 states, text alerts coverage may be limited.
    • Update profile information
    • Browse the Deal Center for discounts and special offers under the Perks section
  • How can the PASS Card Purchaser manage the Card online?

    The purchaser can manage the PASS Card online by visiting americanexpress.com/pass and clicking “Log In” in the “Parent Manage Your Account” section.

    Once registered, you will be able to:

    • Set up Direct Deposit
    • Set up automatic reloads
    • View transaction history
    • Add funds to the Card
    • Set up e-mail notifications
    • Manage ATM access
    • Update personal information

  • How do I change or update my personal information?

    Both PASS Card Members and PASS Card purchasers can update their online profiles by logging into their PASS account at americanexpress.com/pass and clicking “Edit Profile.” You will be able to update your phone number and other account information.

    American Express Card Members that use the same User ID and Password for accessing all their American Express® Cards online should visit americanexpress.com to update their address and phone number.

  • What do I do if I forget my User ID?

    PASS Card Members can retrieve their User ID by visiting americanexpress.com/pass and clicking “Log In” and then on the Log In page clicking “Forgot User ID”. Additionally, both PASS Card Members and PASS Card purchasers may call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559) to retrieve their User ID.

    American Express Card Members who use the same User ID and Password for accessing their American Express? Cards online should visit americanexpress.com to manage their User ID.

  • What do I do if I forget my Password?

    Both PASS Cardmembers and PASS Card purchasers can reset their password by visiting americanexpress.com/pass, and clicking “Forgot Password?”. You may also call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

    American Express Cardmembers who use the same User ID and Password for accessing their American Express® Cards online should visit americanexpress.com to manage their Password.

  • How does the PASS Cardmember create a PIN for ATM access?

    When the PASS Card is purchased, American Express will create a Personal Identification Number (PIN) that the PASS Card Member can use to withdraw funds from ATM's.

    You can log in to your PASS from American Express account at www.americanexpress.com/pass and view your Personal Identification Number (PIN) by clicking "View ATM PIN" under "Account Activities". You will need to provide the following information to view your PIN:

    Date of Birth (M/D)
    Last 4-digits of your Social Security Number

    Teen Birth Date (M/D)
    Last 4-digits of Teen Social Security Number

    Once received, the Card Member can choose to either use this PIN or call 1-877-405-7277 (International Collect 1-801-945-9559) to change it to any four digit code.
    This PIN will allow the PASS Card Member to withdraw funds from ATMs (if the Card Purchaser has not opted out of ATM access).

  • Can I set up text messaging alerts?

    PASS Cardmembers can set up text messaging alerts by following these steps:

    • Log into your PASS account at americanexpress.com/pass
    • Select “Text Messaging”
    • Confirm the phone number in the header of the section is correct
    • If you want to add or update your phone number, go to “Edit Profile,” add/update your mobile phone number and save
    • Then return to the “Text Messaging” page
    • Select the type of alerts you would like to receive
    • Click “Save”
    • You will receive a welcome message asking you to activate the text alerts

    This will enable you to request your Card balance any time via text. In addition, you can choose to receive the following text messages when:

    • The Card is used to make a transaction
    • The Card balance falls below $10
    • A merchant declines a transaction
    • The purchaser loads funds to the Card

    While American Express does not charge for text messages, please check with your wireless communications provider for possible charges related to text messaging.

  • Can I set up e-mail alerts?

    Yes, both PASS Cardmembers and PASS Card purchasers can set up e-mail alerts by following these steps:

    • Log into your PASS account at americanexpress.com/pass
    • Select the “E-mail Notifications” link from the “Manage Your Account” section
    • Select the alerts you would like to receive
    • Click “Save”
    • Text alerts are generally supported for carriers in the 50 states and may be supported in Puerto Rico, the U.S. Virgin Islands, and other U.S. territories. When traveling outside of the 50 states, text alerts coverage may be limited.
  • What types of parental controls are available?

    PASS Card purchasers have the option to:

    • Turn on/off ATM access (limited to $200 maximum withdrawal per week)
    • Suspend/reactivate the Card
    • Turn on/off e-mail notifications
    • View transaction history

    ATM access is automatically enabled, but to disable it, the PASS Card purchaser should log in to his or her PASS account at americanexpress.com/pass and select the “ATM Access” link under the Account Activities section. To suspend use of the Card, the purchaser should call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

  • How can the PASS Card purchaser block ATM access on the Card?

    ATM access is automatically enabled. The PASS Card purchaser can block cash access via ATMs after the Card has been received. Simply log into your PASS account at americanexpress.com/pass and select the “ATM Access” link from the Account Activities list.

  • How can I view where the Card was used?

    Both PASS Cardmembers and PASS Card purchasers can view where the Card was used, by logging into your PASS account at americanexpress.com/pass and selecting the "View Transaction History" link from the Account Activities section. Or you can call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

  • How can I check the balance on the PASS Card?

    Both PASS Cardmembers and PASS Card purchasers can check the Card balance 24/7 by:

    • Logging into your PASS account at americanexpress.com/pass
    • Calling Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559)

    PASS Cardmembers can check the Card balance 24/7 by:

    • Texting BAL + the last 4 digits on the Card to 91315 (e.g. “BAL XXXX”). You must be enrolled in text messaging to use this option

    While American Express does not charge for text messages, please check with your wireless communications provider for possible charges related to text messaging.

How PASS Works

  • Who can use the PASS Card?

    Only the PASS Cardmember whose name is on the front of the Card may use the PASS Card. All PASS Cardmembers must be at least 13 years of age.

  • Where can I use my PASS Card?

    PASS Cardmembers can use the Card at virtually any merchant that accepts American Express® Cards worldwide. This includes mail-order, online and in-store locations. You can also use it to withdraw cash from ATMs, if enabled. The Card cannot be used at cruise lines, casinos or for car rental charges. The PASS Card is not intended for use for alcohol, gambling, adult entertainment or illegal activities. 1American Express is not liable for any harm caused by transactions that occur as a result of inaccuracies in Merchant classification. Merchant categories are determined by Merchants and other parties. See Cardmember Agreement for details.

  • Can I use my PASS Card at the ATM?

    If the purchaser of the Card has enabled ATM access, PASS Cardmembers can use the Card at an ATM. American Express does not charge an ATM fee for the first withdrawal in each calendar month. American Express charges $2.00 per ATM withdrawal thereafter, which is assessed against the Card balance. Please note: ATM owners/operators may charge their own fees for ATM transactions and balance inquiries. The amount the PASS Cardmember can withdraw depends on the available funds on the Card, but cannot exceed $200 per day.

    In the U.S., you can use the Card at most ATMs to access your available funds.

    If you plan on traveling internationally, please contact Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559) to inquire about availability of ATM access abroad.

  • What do I do if I forget my ATM PIN?

    PASS Card purchasers can view the Personal Identification Number (PIN) associated with their teen's PASS Card by logging into their online account and clicking “View ATM PIN” under Account Activities. Additionally, PASS Cardmembers may call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559) to request a new PIN or change it to any four digit code.

  • Can I use my PASS Card abroad?

    Yes, the PASS Card is accepted virtually everywhere American Express® Cards are accepted worldwide. Please see Cardmember Agreement for additional details.

  • How do I add money to the PASS Card?

    There are 4 convenient ways to add funds to the PASS Card: (1) with an American Express Card, (2) with a bank account, (3) with cash, or (4) with Direct deposit.

    Adding Funds with an American Express Card
    The PASS Card purchaser can add funds to the PASS Card using an American Express Card that is issued in the United States, to a Cardmember with a physical billing address in the United States, Puerto Rico, and the U.S. Virgin Islands by logging into the PASS Card account at americanexpress.com/pass and selecting the "Load Funds" link from the Account Activities Section. After setting up a funding source online, the PASS Card purchaser can reload funds to the PASS Card by calling 1-877-405-7277 (International Collect 1-801-945-9559).

    Adding Funds with a Bank Account
    The PASS Card purchaser can add funds to the PASS Card using a bank account issued in United States, Puerto Rico or U.S. Virgin Islands designated as your funding source by logging into the PASS Card account and selecting "Load Funds" link from the Account Activities Section. After your bank account is verified, we will withdraw funds from your bank and credit the PASS Card. Funds credited to the Card will generally be available within five business days after the withdrawal is requested.

    The PASS Card purchaser can also arrange to have funds loaded to the Card automatically on a predetermined schedule by logging into the PASS Card account at americanexpress.com/pass and selecting the “Auto Reload Schedule” link from the Account Activities section. If you use a bank account as your funding source, the auto reload amount will be withdrawn from your bank account on the scheduled date, and the funds will be applied to the PASS Card two business days later.

    Load with MoneyPak
    Pick up a MoneyPak from the prepaid product section of your retailer and take it to the register.

    1. Give the cashier the amount of cash you want to load onto the MoneyPak and ultimately the Card (from $20 to $500). MoneyPak® fee of up to $4.95 applies.
    2. Visit MoneyPak.com to transfer funds from the MoneyPak to PASS. You must provide both the PASS Card account number and the MoneyPak number
    3. After the transfer, the funds will be immediately available for use on the Card.

    You may currently load up to $1,000 per day to the Card, but cannot exceed a Card balance of $2,500 at anytime. American Express does not charge fees for cash loads, however, MoneyPak® fee of up to $4.95 applies.

    Load with Vanilla Reload

    1. Purchase a Vanilla Reload with cash. A purchase fee (typically $3.95) will be added to your total.
    2. Visit vanillareload.com or call 1-877-429-8140 to transfer your funds from the Vanilla Reload to PASS. You will need to have both your PASS Card number and your Vanilla Reload PIN handy.
    3. After the transfer, the funds will be available immediately.

    You may load any amount from $20 to $500 onto a Vanilla Reload at most retailers. You may currently load up to $1,000 a day to the Card, but cannot exceed a balance on the Card of $2,500 at any time. American Express does not charge fees for cash loads, however, Vanilla Reload fee of up to $3.95 applies.

  • How do I change my funding source?

    PASS Card purchasers can change their funding source by logging in to their account at americanexpress.com/pass and clicking on “My Profile” in the “Manage Your Account” section.

  • Does the PASS Card have a minimum or maximum balance requirement?

    There is no ongoing minimum balance requirement for the Card.

    When you purchase the Card, you must initially load a minimum of $25 and a maximum of $2,500 to the Card. When reloading using your bank account, the minimum load is $25 and the maximum load is $2,500 per day, when reloading using cash, the minimum load is $20 and the maximum load is $1,000 per day, and when reloading via Direct Deposit, the maximum load is $5,000 per day.

    You can load your Card using bank account or cash until your balance equals $2,500, or using Direct Deposit until your balance equals $5,000. The maximum amount you may load to the Card in any month is $2,500 (bank account or cash); $5,000 (Direct Deposit).

  • What if my Card is damaged?

    If your PASS Card is damaged, call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559). American Express will transfer your remaining funds to a new replacement Card and send it to you at no charge.

  • Is identification required to use the PASS Card?

    Most merchants will not require you to show identification when using the PASS Card. However, depending on the store policies, a merchant may request identification before processing a Card transaction.

  • Does the PASS Card expire?

    Available funds on the PASS Card do not expire. However, there is a “valid thru” date printed on the front of the Card needed by merchants to process a transaction. American Express will mail you a new Card before the “valid thru” date passes. For more information, please see the Cardmember Agreement.

  • What if the PASS Card is lost or stolen?

    If the PASS Card is lost or stolen, call Customer Service immediately at 1-877-405-7277 (International Collect 1-801-945-9559). We will transfer your remaining funds to a new Card at no charge.

    If you believe that an unauthorized transaction has occurred after your Card was lost or stolen, please call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559). You can also view the Cardmember Agreement for more details in the section entitled “Errors or Questions about Transactions related to the Card.”

    If you funded the PASS Card with a bank account, you will need to contact your bank immediately and open a dispute claim on any unauthorized withdrawals made to load the Card.

  • Will I get a paper statement?

    You will not receive a paper statement in the mail. All PASS Card transactions are available online in your PASS account. If you would like a written history of account transactions, call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559) for a 60-day written history.

  • Can I dispute a transaction on the PASS Card?

    PASS Cardmembers and PASS Card purchasers can dispute transactions that are believed to be fraudulent or unrecognized charges. Call us at 1-877-405-7277 (International Collect 1-801-945-9559) as soon as possible if you think your online transaction history or receipt is wrong, or if you need more information about a particular transaction. You can also view the Cardmember Agreement for more details.

  • What is Roadside Assistance?

    Your car dies or blows a tire and you're stranded. Now what? Luckily you’re a Card Member. With Roadside Assistance Hotline you can call us in case of emergency for reliable coordination and assistance service to help get you on your way. Third-party service costs are your responsibility. There are some vehicle exclusions and other important restrictions.1

    1Roadside Assistance Hotline is a 24-hour dispatch hotline that can send a tow operator or locksmith to assist in an emergency situation. While Roadside Assistance Hotline is available at no additional charge, the Card Member will be charged for any services or goods provided. Tow operator or locksmith can provide the following services: towing, winching, jump starts, flat tire change when Card Member has a workable spare, lockout service when key is in vehicle and delivery of up to 2 gallons of fuel. Services are available when traveling within the United States, Canada, Puerto Rico and the U.S. Virgin Islands and only when Card Member is present with the eligible vehicle. This product does not cover some vehicles, e.g. rental vehicles, motorcycles, taxicabs, unlicensed vehicles, tractors and trucks over 10,000 lbs gross vehicle weight. Other important exclusions apply. We may be unable to provide you with coordination and assistance services in case of inclement weather or on roadways which restrict access to certain service providers. Subject to additional important terms, conditions and exclusions. For full Terms and Conditions, call 1-800-333-AMEX or see Card Member Agreement.

  • What is Purchase Protection2?

    Shop with added confidence and Purchase Protection,2which can help protect eligible purchases made with the Card against accidental damage and theft for up to 90 days from the date of purchase. Please read important exclusions and restrictions.

    2Purchase Protection is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0951, Policy AX0952, Policy AX0956, or Policy PP-IND. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policy. Shipping and handling costs for the purchase will not be refunded. Certain purchases are not covered, e.g. items lost by Card Member, consumable and perishable items, motorized vehicles, and items damaged partially or entirely by natural disaster or normal wear and tear. Other important exclusions apply. You will only be reimbursed for the amount charged to your eligible Card; coverage is limited up to $1,000 per occurrence; not to exceed $50,000 per Card Member account per calendar year. You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. To be eligible for claim payment, your account must be in good standing. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. For full Terms and Conditions, see Card Member Agreement.

  • What is Global Assist® Hotline3?

    When you travel more than 100 miles from home, you have 24/7 access to medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, assistance with passport replacement, missing luggage and more. Card Members are responsible for the costs charged by third-party service providers.3

    3While Global Assist Hotline coordination and assistance services are offered at no additional charge from American Express, Card Members are responsible for the costs charged by third-party service providers. For full Terms and Conditions, see Card Member Agreement.

  • What is Entertainment Access®?

    Entertainment Access provides American Express Card Members access to special savings, exclusive events and advance tickets to some of the hottest events in music, sports and theater.

    For advance tickets, simply visit americanexpress.com/entertainment to view the latest events.

    Card Members also have access to the Ticket Savings Center, where you can find great discounts on upcoming events.

    Offer valid in select cities. During the specified sales period, tickets are available exclusively to all American Express® Card Members (including Prepaid and International Cards). Tickets must be purchased with an American Express Card (including Prepaid and International Cards). Standard service charges apply. Offer is subject to availability. Not all seats are available and blackout dates apply. All sales final. No refunds. No exchanges. Offer may be changed or revoked at any time at the sole discretion of American Express. Some events may not be accessible to Card Members with disabilities.

  • Can I suspend use of the PASS Card?

    The PASS Card purchaser can suspend and reactivate the Card by calling Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

  • How do I cancel my Card?

    PASS Cardmembers or PASS Card purchasers can cancel the Card by calling Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).

  • Can the PASS Card have a negative balance?

    If a merchant authorizes a transaction for an amount greater than the PASS Cardmember’s actual available balance, the PASS Card will generally be declined. However, in rare circumstances, a merchant may process a transaction without prior authorization, or an amount greater than a Card’s actual available balance may be authorized. If this occurs, you may be notified to load more funds onto the Card, or make a direct payment to cover the negative amount, but you will not be charged an overdraft fee.

    While this does not happen often, it is important to keep track of your balance and reload funds as needed. To help track your balance, the purchaser of the Card can opt to receive e-mail alerts and the PASS Cardmember can set up text message alerts to be received when the balance on the Card falls below $10 (please check with your phone provider for fees that may be associated with text messages). See Cardmember Agreement for more details.

  • What is E-mail Verification?

    We need to verify your e-mail address to deliver important messages to you. E-mail verification must be completed before the PASS Card can be activated and used.

  • How does E-mail Verification work?

    Once your account is approved and card is shipped, we will send a message to the e-mail address you provided. You must click on the link in the e-mail to verify your e-mail address. E-mail verification is required for each PASS Card ordered and a separate verification e-mail will be sent to the e-mail address provided for each card ordered. Please note: Only the adult purchasing the PASS Card will be required to verify their e-mail address. The PASS Card Member (teen/young adult) will not be required to verify their e-mail address.

Questions About PASS Card Perks

  • What is the Deal Center?

    The Deal Center is an online shopping portal that gives PASS Cardmembers access to discounts and special offers at hundreds of merchants when shopping online, as well as in stores. Sample offers include free shipping or a percentage off a purchase at merchants.

    In addition, American Express will make a charitable donation to United Way for each eligible purchase through the Deal Center. The Deal Center shows the percentage of your purchase that American Express will donate to the charity.

    For additional details about the Deal Center and charitable contributions, log into your PASS account at americanexpress.com/pass in the “Teen Manage Your Account” section and click the “Deal Center” link under the Perks section.

  • How do I enroll in the Deal Center?

    There is no need to enroll in the Deal Center. All PASS Cardmembers automatically have access to the shopping portal. To access the Deal Center, log into your PASS account at americanexpress.com/pass in the “Teen Manage Your Account” section and click the “Deal Center” link under the Perks section.

  • What should I do if I have more questions about my PASS Card?

    If you have additional questions, please view the Cardmember Agreement or call Customer Service at 1-877-405-7277 (International Collect 1-801-945-9559).