Manage your Corporate
Card program
Efficiently manage your program
with these tools and tips.
Here you’ll find helpful information on American Express @ Work®, our powerful online servicing tool for
Program Administrators, as well as detailed information on how to perform key actions within it.
Managing your Card program via @ Work
@ Work allows you to manage your company’s program more efficiently online, saving you time and money.
Apply for new Cards.
Keep your company’s details
up to date.
Arrange payments.
Manage Card Member
limits.
Monitor Card Members’
spend.
Replace, cancel or
suspend Cards.
Request a free training session
Simply contact your Account Manager or call 1300 655 300 (Corporate Cards) or 1300 555 257 (Qantas Corporate Cards). You must be enrolled in @ Work to be eligible.
Performing key actions in
@ Work
Below you’ll find detailed information on how to complete a range of important actions in @ Work.
Set up Account alerts
@ Work enables you to set up a range of customised Account alerts, including alerts for
individual Card spend.
To set up a customised alert:
1 |
Log in to your @ Work account. |
2 |
Select ‘Manage Program Alert Settings’ in the top right-hand corner of the page. |
3 |
Select your alert type, customise it, and then indicate your preferred method of delivery and notification frequency. |
4 |
Click ‘Submit’ to save your settings. |
Generate a report
With @ Work Reporting, you can query, filter and sort your Corporate Card information and
generate comprehensive financial reports based on the data.
To generate a report:
1 |
Log in to @ Work and select ‘Most Popular’ under ‘Build Reports’. |
2 |
Click ‘Start’ to choose a report type. |
3 |
Choose ‘Standard Preformatted Template’ or ‘Customise’. |
4 |
Choose the Card hierarchy and auto-run frequency, then click ‘Run Report’. |
Tips
Select ‘Cardmember Activity’ to
pull all individual transactions
into one spreadsheet for
reconciliation.
Use the Supplier Management
Dashboard to perform vendor analysis
for preferred rate negotiation.
Have an @ Work Expert set up your
reporting suite to help automate
your tasks. This service
is complimentary.
Check employee safety
@ Work Ready Response allows you to view the proximity your Card Members’ recent
transactions to natural disasters and global tragedies.
To access @ Work Ready Response:
1 |
Log in to @ Work. |
2 |
Select ‘Ready Response’ under the ‘Help’ section of the homepage. |
3 |
Enter a time range and the Card Member’s location. |
4 |
View the location of their most recent transaction. Transaction details are updated in real time. |
Need help with an @ Work query?
The @ Work Live Chat team are available to help whenever you need it.
Understanding your chosen liability option
When you applied for the Corporate Card program, you will have selected one of two liability options,
depending on the level of risk exposure your company was comfortable with. It’s important to be
familiar with your chosen option should you encounter any disputes around payment
Combined Liability
Your company and Card Members are jointly and severally liable for charges incurred on a Card. This does not apply when charges are the result of unauthorised use by a third party or are personal in nature i.e. do not accrue a benefit to your organisation.
Full Corporate Liability
Your company is liable for all charges incurred on a Card, except when charges are the result of unauthorised use by a third party.
Support
Here you’ll find the contact details for the different service teams available to help you.
For general enquiries, we recommend contacting the Program Administrator Servicing Team.
Corporate Cards
Telephone: 1300 655 300
Monday to Friday (except public holidays) 9am-7pm AEST
Telephone: 1300655300
From overseas: +612 9271 8722
Email: amexcorporatesupport@aexp.com
Monday to Friday (except public holidays) 8:30am-5:00pm AEST
Telephone: 1800 643 313
Email: gcpproductsupportteam.japa@aexp.com
Monday to Friday (except public holidays) 10:00am-8:30pm AEST
Telephone: 1300 655 354
Fax (payments only): +61 2 9271 1851
Email: bta.client.services@aexp.com
Monday to Friday (except public holidays) 8:30am-5:00pm AEST
Telephone: 1300 363 276
Monday to Friday (except public holidays) 8:30am-7:00pm AEST
Telephone (collect call): +61 2 9231 6517
Our 24-hour helpline connects American Express Corporate Card Members to an English-speaking doctor or lawyer virtually anywhere in the world.
Telephone: 1300 362 639
From overseas: +61 2 9271 2444
Qantas Corporate Cards
Telephone: 1300 555 257
Monday to Friday (except public holidays) 9am-7pm AEST
Telephone: 1300 555 257
From overseas: +61 2 9271 8722
Email: amexcorporatesupport@aexp.com
Monday to Friday (except public holidays) 8:30am-5:00pm AEST
Telephone: 1800 643 313
Email: gcpproductsupportteam.japa@aexp.com
Monday to Friday (except public holidays) 10:00am-8:30pm AEST
Telephone: 1300 655 354
Fax (payments only): +61 2 9263 6058
Email: bta.client.services@aexp.com
Monday to Friday (except public holidays) 8:30am-5:00pm AEST
Telephone: 1300 558 891
From overseas: +61 2 9271 8198
Have a question?
Find the answer you’re looking for in our Frequently Asked Questions.
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