Important Update: As a long-term partner of Virgin Australia, we are deeply saddened to see one of Australia’s most valued brands enter voluntary administration. We remain committed to working with our partners to ensure the impact to our mutual customers is minimised. As the situation continues to develop, we’ll be in touch to make certain you have the latest updates on your Card and on what we’re doing to back our customers and partners during these unprecedented times. For more information on Virgin Australia’s announcement please go here. For answers to some frequently asked questions, click here.

Got a question? Check out our Frequently Asked Questions here

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Simple ways to contact American Express

We strongly encourage you to use our digital tools for self-servicing. You can access your accounts online or by using the Amex App at your convenience. It only takes a few minutes to enrol and manage your account digitally. Enrol now. For more information, including Travel support, please visit our Coronavirus Support page.

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Lost & Stolen

Credit Cards: 1300 132 639

Overseas: +612 9271 8664

Travellers Cheques: 1800 688 022

Overseas: +612 8223 9171

What can we help you with today?

Personal Cards – Contact Details

The American Express Platinum Edge Credit Card

Australia: 1800 059 388

Overseas: +612 9271 4011

The American Express Platinum Card

Australia: 1800 673 760

Overseas: +612 9271 3760

The American Express Explorer Credit Card

Australia: 1800 059 388

Overseas: +612 9271 4011

The American Express Essential Credit Card

Australia: 1300 882 538

Overseas: +612 9271 8298

The Qantas American Express Discovery Card

Australia: 1300 727 065

Overseas: +612 9271 4496

The Qantas American Express Ultimate Card

Australia: 1800 507 104

Overseas: +61 2 9271 4498

The Qantas American Express Premium Card

Australia: 1300 727 169

Overseas: +612 9271 4497

The American Express Velocity Escape Card

Australia: 1300 366 105

Overseas: +612 9271 8655

The American Express Velocity Platinum Card

Australia: 1300 366 105

Overseas: +612 9271 8655

The David Jones American Express Card

Australia: 1300 368 989

Overseas: +612 8271 8182

The David Jones American Express Platinum Card

Australia: 1300 368 989

Overseas: +612 8271 8182

The Low Rate Credit Card from American Express

Australia: 1300 882 538

Overseas: +612 9271 8298

The American Express Westpac Altitude Black Card

Australia: 1300 012 705

Overseas: +612 8098 9281

The American Express Westpac Altitude Platinum Card

Australia: 1300 012 702

Overseas: +612 8098 9280

If you don't see your Card

Australia: 1300 132 639

Overseas: +612 9271 8666

Opening hours: 24 hours a day. 7 days a week

Queries relating to the Key Fact Sheet

Australia: 1300 132 639

Overseas: +612 9271 8664

Opening hours: 24 hours a day. 7 days a week

Small Business Cards – Contact Details

The American Express® Platinum Business Card

Australia: 1800 175 568

Overseas: +612 9271 4335

The American Express® Business Explorer™ Credit Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express® Gold Business Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The Qantas American Express Business Credit Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express® Business Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express Qantas Business Rewards Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express Velocity Business Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express® Business Accelerator Card

Australia: 1300 366 549

Overseas: +612 9271 8666

Corporate Cards

American Express® Qantas Corporate Green Card

Australia: 1300 558 891

Overseas: +612 9271 8198

American Express® Qantas Corporate Gold Card

Australia: 1300 558 891

Overseas: +612 9271 8198

American Express® Qantas Corporate Platinum Card

Australia: 1800 621 524

Overseas: +612 9271 3574

American Express® Corporate Green Card

Australia: 1300 362 639

Overseas: +612 9271 2444

American Express® Corporate Gold Card

Australia: 1300 362 639

Overseas: +612 9271 2444

American Express® Corporate Platinum Card

Australia: 1300 653 641

Overseas: +612 9271 1510

Corporate Card - Contact details

Corporate Purchasing & Meeting Cards – Card Members

Australia: 1300 362 639

Overseas: +61 9271 2444

Operating hours: 7:30am - 7:00 pm Sydney Time. Mon - Fri

Corporate, Purchasing & Meeting Cards - Program Administrators

Australia: 1300 655 300

Overseas: +612 9271 8722

Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri

Corporate Purchasing & Meeting Cards - Sales Enquires

Australia: 1300 729 483

Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri

Qantas Corporate Card - Program Administrators

Australia: 1300 555 257

Overseas: +612 9271 8722

Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri

Qantas Corporate Card - Sales Enquires

Australia: 1300 729 483

Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri

American Express Travel Services

Travel Insurance Quote

Australia: 1300 733 038

Operating hours: 8:30am - 5:30pm Sydney Time. Mon - Fri

Customer support for online travel enquiries

Other helpful contact information

For enquires relating to the complimentary insurance offered with your Card

Australia: 1800 236 023

Overseas: +612 9335 3492

Financial Difficulty

Online: Online Support

Australia: 1300 660 562

Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri

Customer Relations Hotline

Online: Customer Service

Membership Rewards

Australia: 1300 363 276

Overseas: +612 9271 8229 (Option 1)

Operating hours: 24 hours a day. 7 days a week (8:00am - 8:00pm for Corporate Cards)

Mailing Addresses

General Correspondence

GPO Box 1582, Sydney NSW 2002

GPO Box 3684, Sydney NSW 2001

GPO Box 5087, Sydney NSW 2001

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Simple ways to contact American Express

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General Correspondence and Feedback GPO Box 1582, Sydney NSW 2002

David Jones Cards GPO Box 3684, Sydney NSW 2001

Corporate Cards GPO Box 5087, Sydney NSW 2001

GPO Box 1582, Sydney NSW 2002

GPO Box 3684, Sydney NSW 2001

GPO Box 5087, Sydney NSW 2001