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Simple ways to contact American Express

We strongly encourage you to use our digital tools for self-servicing. You can access your accounts online or by using the Amex App at your convenience. It only takes a few minutes to enrol and manage your account digitally. Enrol now. For more information, including Travel support, please visit our Coronavirus Support page.

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Check the back of your Card for contact numbers

Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.

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We're available Mon-Fri
( except Public Holiday) between 9AM - 7PM AEST.

Lost & Stolen

Credit Cards: 1300 132 639

Overseas: +612 9271 8664

Travellers Cheques: 1800 688 022

Overseas: +612 8223 9171

What can we help you with today?

Personal Cards – Contact Details

Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.

The American Express Platinum Edge Credit Card

Australia: 1800 059 388

Overseas: +612 9271 4011

The American Express Platinum Card

Australia: 1800 673 760

Overseas: +612 9271 3760

The American Express Explorer Credit Card

Australia: 1800 059 388

Overseas: +612 9271 4011

The American Express Essential Credit Card

Australia: 1300 882 538

Overseas: +612 9271 8298

The Qantas American Express Discovery Card

Australia: 1300 727 065

Overseas: +612 9271 4496

The Qantas American Express Ultimate Card

Australia: 1800 507 104

Overseas: +61 2 9271 4498

The Qantas American Express Premium Card

Australia: 1300 727 169

Overseas: +612 9271 4497

The American Express Velocity Escape Card

Australia: 1300 366 105

Overseas: +612 9271 8655

The American Express Velocity Platinum Card

Australia: 1300 366 105

Overseas: +612 9271 8655

The David Jones American Express Card

Australia: 1300 368 989

Overseas: +612 8271 8182

The David Jones American Express Platinum Card

Australia: 1300 368 989

Overseas: +612 8271 8182

The Low Rate Credit Card from American Express

Australia: 1300 882 538

Overseas: +612 9271 8298

The American Express Westpac Altitude Black Card

Australia: 1300 012 705

Overseas: +612 8098 9281

The American Express Westpac Altitude Platinum Card

Australia: 1300 012 702

Overseas: +612 8098 9280

If you don't see your Card

Australia: 1300 132 639

Overseas: +612 9271 8666

Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.

Queries relating to the Key Fact Sheet

Australia: 1300 132 639

Overseas: +612 9271 8664

Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.

Small Business Cards – Contact Details

The American Express® Platinum Business Card

Australia: 1800 175 568

Overseas: +612 9271 4335

The American Express® Business Explorer™ Credit Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express® Gold Business Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The Qantas American Express Business Credit Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express® Business Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express Qantas Business Rewards Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express Velocity Business Card

Australia: 1300 366 549

Overseas: +612 9271 8666

The American Express® Business Accelerator Card

Australia: 1300 366 549

Overseas: +612 9271 8666

Corporate Cards

American Express® Qantas Corporate Green Card

Australia: 1300 558 891

Overseas: +612 9271 8198

American Express® Qantas Corporate Gold Card

Australia: 1300 558 891

Overseas: +612 9271 8198

American Express® Qantas Corporate Platinum Card

Australia: 1800 621 524

Overseas: +612 9271 3574

American Express® Corporate Green Card

Australia: 1300 362 639

Overseas: +612 9271 2444

American Express® Corporate Gold Card

Australia: 1300 362 639

Overseas: +612 9271 2444

American Express® Corporate Platinum Card

Australia: 1300 653 641

Overseas: +612 9271 1510

Corporate Card - Contact details

Corporate Purchasing & Meeting Cards – Card Members

Australia: 1300 362 639

Overseas: +61 9271 2444

Operating hours: 7:30am - 7:00 pm Sydney Time. Mon - Fri

Corporate, Purchasing & Meeting Cards - Program Administrators

Australia: 1300 655 300

Overseas: +612 9271 8722

Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri

Corporate Purchasing & Meeting Cards - Sales Enquires

Australia: 1300 729 483

Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri

Qantas Corporate Card - Program Administrators

Australia: 1300 555 257

Overseas: +612 9271 8722

Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri

Qantas Corporate Card - Sales Enquires

Australia: 1300 729 483

Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri

American Express Travel Services

Travel Insurance Quote

Australia: 1300 733 038

Operating hours: 8:30am - 5:30pm Sydney Time. Mon - Fri

Customer support for online travel enquiries

Other helpful contact information

For enquires relating to the complimentary insurance offered with your Card

Australia: 1800 236 023

Overseas: +612 9335 3492

Financial Difficulty

Online: Online Support

Australia: 1300 660 562

Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri

Customer Relations Hotline

Online: Customer Service

Membership Rewards

Australia: 1300 363 276

Overseas: +612 9271 8229 (Option 1)

Currently our operating hours are 6am – midnight AEST, 7 days a week (8:00am – 8:00pm AEST for Corporate Cards). You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.(8:00am - 8:00pm for Corporate Cards)

Mailing Addresses