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We strongly encourage you to use our digital tools for self-servicing. You can access your accounts online or by using the Amex App at your convenience. It only takes a few minutes to enrol and manage your account digitally. Enrol now. For more information, including Travel support, please visit our Coronavirus Support page.
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Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
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We're available Mon-Fri
( except Public Holiday) between 9AM - 7PM AEST.
Lost & Stolen
Credit Cards: 1300 132 639
Overseas: +612 9271 8664
Travellers Cheques: 1800 688 022
Overseas: +612 8223 9171
Personal Cards – Contact Details
Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
The American Express Westpac Altitude Platinum Card
Australia: 1300 012 702
Overseas: +612 8098 9280
Australia: 1300 132 639
Overseas: +612 9271 8666
Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
Australia: 1300 132 639
Overseas: +612 9271 8664
Currently our operating hours are 6am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
Small Business Cards – Contact Details
The American Express® Business Explorer™ Credit Card
Australia: 1300 366 549
Overseas: +612 9271 8666
Corporate Cards
Corporate Card - Contact details
Australia: 1300 362 639
Overseas: +61 9271 2444
Operating hours: 7:30am - 7:00 pm Sydney Time. Mon - Fri
Australia: 1300 655 300
Overseas: +612 9271 8722
Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri
Australia: 1300 729 483
Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri
Australia: 1300 555 257
Overseas: +612 9271 8722
Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri
Australia: 1300 729 483
Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri
Online: Become an American Express Merchant Online
Australia: 1300 363 614
Overseas: +612 9271 8678
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
Online: Payments and Processing
Australia: 1300 363 614 (Option 1)
Overseas: +612 9271 8678 (Option 1)
Operating hours: 24 hours a day. 7 days a week
Online: Contact Us
Australia: 1300 363 614
Overseas: +612 9271 8678
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
Online: My Account
Australia: 1300 363 614
Overseas: +61 9271 8678
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
American Express Travel Services
Australia: 1300 733 038
Operating hours: 8:30am - 5:30pm Sydney Time. Mon - Fri
Other helpful contact information
Australia: 1800 236 023
Overseas: +612 9335 3492
Online: Online Support
Australia: 1300 660 562
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
Online: Customer Service
Australia: 1300 363 276
Overseas: +612 9271 8229 (Option 1)
Currently our operating hours are 6am – midnight AEST, 7 days a week (8:00am – 8:00pm AEST for Corporate Cards). You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.(8:00am - 8:00pm for Corporate Cards)
Mailing Addresses
General Correspondence
GPO Box 1582, Sydney NSW 2002
GPO Box 3684, Sydney NSW 2001
GPO Box 5087, Sydney NSW 2001
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