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American Express Safekey® Extra Safe Online Shopping

Secure online shopping with American Express SafeKey

What is American Express SafeKey?

American Express SafeKey provides a new layer of fraud protection at participating merchants as part of our continuous efforts to provide a safer and more secure online shopping environment.

Beginning March 2014, you may be asked to enter a One-Time Password when making online purchases at participating merchant websites.

How does it work?

During the checkout process at participating SafeKey merchants, we will send a One-Time Password to the mobile phone number and/or e-mail address that we have on file for your Card. To ensure your security, we ask that you enter the One-Time Password into the merchant website in order to complete the transaction.

Do I need to register for SafeKey?

You are automatically enrolled in American Express SafeKey. You don't need to take any additional steps to take advantage of this online security benefit, other than making sure that the mobile phone number and e-mail address is updated for all of your primary and supplementary American Express Cards*. You may update your mobile phone number during the SafeKey checkout process, or alternatively you can update both your mobile phone number and e-mail address through your online account or by calling the number on the back of your Card.

*SafeKey is only applicable to the David Jones American Express Card and the David Jones American Express Platinum Card.

For more information about American Express SafeKey, click here for the FAQs, and click here for the SafeKey Terms and Conditions.

What are the benefits?

  ✓ Enhances Card security
  ✓ Easy to use
  ✓ At no additional cost
  ✓ Improved verification for added peace of mind