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The journeys you
    care about

protected



      with American Express Travel Insurance

10% off all new policies purchased online until 22nd December 2016*

From New Zealand to New York, Melbourne to the Maldives, American Express has a range of cover options to suit every traveller’s needs

GET A QUOTE

You are now leaving the American Express website and will transfer to the Chubb Insurance Australia Limited website. Chubb is the product issuer of American Express Travel Insurance. All of the information you provide will be subject to the Chubb privacy policy, which is available on the Chubb website.

Annual Multi-Trip Insurance

Our Annual Multi-Trip comprehensive plan is a 12-month policy covering an unlimited number of journeys, up to forty-five (45) consecutive days per journey.

Learn More GET A QUOTE

Optional Extras

You can select from a range of optional extra covers to customise your policy.
This includes Rental Vehicle Excess, Winter Sports Cover, Luggage Upgrade, and Golf Cover.

Learn More GET A QUOTE

You are now leaving the American Express website and will transfer to the Chubb Insurance Australia Limited (Chubb) website. Chubb is the product issuer of American Express Travel Insurance. All of the information you provide will be subject to the Chubb privacy policy, which is available on the Chubb website.

Single Trip Insurance

Our Single Trip policies have multiple plans to select from depending on your travel needs. Plans include Essentials, Comprehensive and Domestic.

Learn More GET A QUOTE

You are now leaving the American Express website and will transfer to the Chubb Insurance Australia Limited (Chubb) website. Chubb is the product issuer of American Express Travel Insurance. All of the information you provide will be subject to the Chubb privacy policy, which is available on the Chubb website.

Insurance included with your Card

Some American Express Cards include certain travel insurance benefits if you pay for your trip using your Card. Click on the link below to learn more.



Travel more with our Annual Travel Insurance Policy

If you travel a lot, chances are you’d prefer not to have to take out a new travel insurance policy every time. That’s where American Express Travel Insurance Annual Multi-Trip Policy comes in.

Annual Multi –Trip Policy provides cover for unlimited worldwide (excluding Cuba) journeys (up to 45 consecutive days per journey) over a 12 month period. Our Annual Multi-Trip policy includes both International and Domestic travel cover.

Annual Multi-Trip International benefits:

blue_tickOverseas Emergency Medical Assistance

24 hours a day, every day of the year.

blue_tickOverseas Medical and Dental Expenses

Cover for overseas medical emergencies, hospital, nursing and surgical fees, including dental emergencies in the event of an accidental injury or sickness or disease.

blue_tickLoss of Deposits and Cancellation Charges

Cover for non-refundable cancellation fees and lost deposits due to unforeseen circumstances, such as sickness, accidental injury.

blue_tickNew for old Luggage, Personal Effects and Travel Documents

We may repair your items or reimburse or replace your items with new ones if they are accidentally lost or stolen while you’re travelling. If a much loved item is lost, its value won’t be depreciated when you claim.

blue_tickPersonal items

Items such as laptops may be covered up to $3,000 per item depending on your plan level selected and items to be covered.

blue_tickDelayed Luggage Allowance

Cover for essential emergency items of clothing and other personal items if your baggage is delayed, misdirected or misplaced by your transport provider, for more than twelve (12) hours.

blue_tickRental Vehicle Excess Cover

Cover for the excess payable on your rental vehicle’s motor vehicle insurance, if your rental vehicle is stolen or damaged following an accident. We will also cover the cost of returning the vehicle, if you are unfit to drive due to an accidental injury or sickness or disease.

blue_tickAdditional Expenses Following Accidental Injury or Sickness or Disease

Cover for additional hotel accommodation and transport expenses incurred by your travelling companion if you suffer an accidental injury, sickness or disease that prevents you from continuing your journey, up to the maximum amount shown on your certificate of insurance.

blue_tickTravel Delay Accommodation

Cover for additional meals and accommodation expenses if your pre-booked transport provider is delayed for at least six (6) hours due to unforeseeable circumstances beyond your control up to the maximum amount shown on your certificate of insurance.

For more information on the plan inclusions and to view the benefit table, please refer to our FAQ section

Terms, conditions, exclusions, maximum age limits, pre-existing medical conditions and limits apply as set out in the American Express Travel Insurance Policy Wording and Product Disclosure Statement (PDS).

You can buy American Express Travel Insurance Annual Policy as soon as you book your trip to receive immediate cover for Loss of Deposits and Cancellation Charges.

Sales

Phone Chubb on
1800 139 149
(Mon to Fri, 9am to 5pm AEST)

GET A QUOTE

You are now leaving the American Express website and will transfer to the Chubb Insurance Australia Limited website. Chubb is the product issuer of American Express Travel Insurance. All of the information you provide will be subject to the Chubb privacy policy, which is available on the Chubb website.

Benefit with Our Single Trip Travellers Insurance

Travel insurance from American Express provides a range of plans to protect you and your possessions.

With our Single Trip Policy you can choose between the following plans depending on your travel needs:

  • Essentials plan
  • Comprehensive plan
  • Domestic plan

Single Trip Essential and Comprehensive plan benefits:

blue_tickOverseas Emergency Medical Assistance

24 hours a day, every day of the year.

blue_tickOverseas Medical and Dental Expenses

Cover for overseas medical emergencies, hospital, nursing and surgical fees, including dental emergencies in the event of an Accidental Injury or Sickness or Disease.

blue_tickLoss of Deposits and Cancellation Charges

Cover for non-refundable cancellation fees and lost deposits due to unforeseen circumstances, such as sickness or accidental injury.

blue_tickNew for old Luggage, Personal Effects and Travel Documents

We may repair your items or reimburse or replace your items with new ones if they are accidentally lost or stolen while you’re travelling. If a much loved item is lost, its value won’t be depreciated when you claim.

blue_tickPersonal items

Items such as laptops may be covered and benefits range from $1,500 to $3,000 per item depending on your plan level selected.

blue_tickDelayed Luggage Allowance

Cover for essential emergency items of clothing and other personal items if your baggage is delayed, misdirected or misplaced by your transport provider, for more than twelve (12) hours.

blue_tickAdditional Expenses Following Accidental Injury or Sickness or Disease

Cover for additional hotel accommodation and transport expenses incurred by your travelling companion if you suffer an accidental injury, sickness or disease that prevents you from continuing your journey.

blue_tickTravel Delay Accommodation

Cover for additional meals and accommodation expenses if your pre-booked transport provider is delayed for at least six (6) hours due to unforeseeable circumstances beyond your control.

Single Trip Domestic plan benefits:

blue_tickLoss of Deposits and Cancellation Charges

Cover for non-refundable cancellation fees and lost deposits due to unforeseen circumstances, such as sickness or accidental injury.

blue_tickNew for old Luggage, Personal Effects and Travel Documents

We may repair your items or reimburse or replace your items with new ones if they are accidentally lost or stolen while you’re travelling. If a much loved item is lost, its value won’t be depreciated when you claim. Personal items such as laptops may be covered up to $1,500 per item depending on your plan level selected.

blue_tickDelayed Luggage Allowance

Cover for essential emergency items of clothing and other personal items if your baggage is delayed, misdirected or misplaced by your transport provider, for more than twelve (12) hours.

For more information on the plan inclusions and to view the benefit table, please refer to our FAQ section

Terms, conditions, exclusions, maximum age limits, pre-existing medical conditions and limits apply as set out in the American Express Travel Insurance Policy Wording and Product Disclosure Statement (PDS)

You can buy American Express Travel Insurance Essential, Comprehensive or Domestic plans for a Single Trip as soon as you book your trip to receive immediate cover for Loss of Deposits and Cancellation Charges.

Sales

Phone Chubb on
1800 139 149
(Mon to Fri, 9am to 5pm AEST)

GET A QUOTE

You are now leaving the American Express website and will transfer to the Chubb Insurance Australia Limited website. Chubb is the product issuer of American Express Travel Insurance. All of the information you provide will be subject to the Chubb privacy policy, which is available on the Chubb website.

Optional Extras

Create a policy as unique as your next trip. Choosing the right travel insurance is just as important as choosing the right airline or holiday destination. With American Express Travel Insurance you can select from a range of optional extra covers to customise your policy.

Rental Vehicle Excess

Accidents happen, so make sure you’re covered for the excess payable on your rental vehicle insurance. American Express Travel Insurance provides coverage should your rental vehicle be stolen, crashed or damaged, as well as the costs associated with returning the rental vehicle due to you being unfit to do so yourself.

Rental Vehicle Excess cover is a feature of our Domestic and Comprehensive policies.

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Golf Cover

As a golfer, you understand the difference a clear mind can make to your game and we understand the importance of an insurance plan that fits your passion and lifestyle.

The next time you take a trip to your favourite course, anywhere in the world (excluding Cuba), make sure you relax knowing your golf equipment is covered. Our Golf Cover offers coverage for unused green hire fees due to an accidental injury or sickness, and cover for loss, theft of, or damage to, golf equipment owned by you or hired

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Winter Sports Cover

Before you try your luck on the slopes at the world’s best ski resorts, protect your holiday plans with our optional extra Winter Sports Cover. Whether you’re a beginner or love the rush of a ski vacation, ensure you’re protected with our Winter Sports Cover.

Make sure your trip goes on, even if the unforeseen happens. From the theft of winter sports equipment to bad weather, we’re here to provide peace of mind when you head out in the snow

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Luggage Upgrade

Cover to increase the sum insured if your luggage, personal effects or travel documents are lost, stolen or damaged.







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For more information on the plan inclusions and to view the benefit table, please refer to our FAQs section .

Terms, conditions, exclusions, maximum age limits, pre-existing medical conditions and limits apply as set out in the American Express Travel Insurance Policy Wording and Product Disclosure Statement (PDS)

Sales

Phone Chubb on
1800 139 149
(Mon to Fri, 9am to 5pm AEST)

GET A QUOTE

You are now leaving the American Express website and will transfer to the Chubb Insurance Australia Limited (Chubb) website. Chubb is the product issuer of American Express Travel Insurance. All of the information you provide will be subject to the Chubb privacy policy, which is available on the Chubb website.

Selecting your cover

blue_tick Eligibility

To be eligible to purchase this American Express Travel Insurance, you will need to meet the following criteria:

  • You must be an Australian resident
  • You must be at least eighteen (18) years old when you apply.
  • You must not be over the Maximum Age when you apply for a Policy, as set out in the following table:
Geographical region Plan Single Trip maximum age Annual maximum age
International and Australia Comprehensive X 69 years
International Only Comprehensive; 89 years X
Essential 79 years X
Basic 30 years X
Australia Only Domestic 79 years X
International and Australia Rental Vehicle Excess X
Luggage Upgrade X
Winter Sports Cover X
Golf Cover X

Who can be covered:

Coverage Type Who can be covered
Individual Cover for 1 Adult
Joint Cover for 2 Adults
Family or Group Cover for Adults and Children provided You are travelling together on the Journey.

Travelling with children: Children can be covered under Family or Group cover. All children must be named on your Certificate of Insurance and must be travelling with you. Children are covered under the benefit limit of the travelling adults only for losses arising from an event – they are not entitled to a separate benefit limit.

If you are travelling with children under Family or Group cover and more than one person claims for any losses arising from one event, the maximum benefit amount We will pay for those claims is the maximum benefit limit, as shown in the Summary of Benefits Table, multiplied by the number of adults covered under the Family or Group cover.

blue_tickPlan Options

You can choose from the below Plan options:

Geographical region Plan Single cover Annual
International and Australia Comprehensive X
International only Comprehensive X
Essential X
Basic X
Australia only Domestic X
International and Australia Rental Vehicle Excess X
Luggage Upgrade X
Winter Sports Cover X
Golf Cover X
blue_tickGeographical Regions

With American Express Travel Insurance, you can choose to be covered for the following Geographical Regions:

Geographical region Covered locations under each geographical region
International
1. Worldwide including the Americas and Africa
All worldwide locations (excluding Cuba). You must select this geographical region if more than 3 days of your Journey is in the Americas and/or Africa.
2. Worldwide, excluding the Americas and Africa
UK, Europe, Japan, Hong Kong, China, the Middle East, the Indian Sub-Continent and locations covered by geographical regions 3-5 below.*
3. South East Asia
South East Asia and locations covered by geographical regions 4-5 below.*
4. New Zealand/Pacific Islands Indonesia (including Bali)
New Zealand, Indonesia (including Bali) the South West Pacific Islands and location covered by geographical region 5 below.*
Australia
5. Australia
* Geographical regions 2-4 include the Americas and Africa if less than 3 days of your journey occurs in the Americas and/or Africa.
* Geographical regions 2-4 include the Americas and Africa if less than 3 days of Your Journey occurs in the Americas and/or Africa.
Please note: cover for any cruise travel will be based on your chosen geographical region.
blue_tickSummary of Benefits
Summary of Benefits Table and Maximum Benefit Limits
Policy Single Trip Annual
Geographical region International Australia International Australia
Plan Basic Essential Comprehensive Domestic Comprehensive Comprehensive
Medical Benefits
1. Overseas Emergency Medical Assistance
Unlimited* Unlimited* Unlimited* Not Applicable Unlimited* Not Applicable
2. Overseas Medical and Dental Expenses (including Evacuation & Repatriation)
Unlimited* Unlimited* Unlimited* Not Applicable Unlimited* Not Applicable
3. Cash in Hospital
(a) Daily Amount Not Applicable Not Applicable $100 per day Not Applicable $100 per day Not Applicable
(b) Maximum Amount Not Applicable Not Applicable $6,000 Not Applicable $6,000 Not Applicable
Cancellation Benefits
4. Loss of Deposits and Cancellation Charges
Not Applicable $10,000 Unlimited* $10,000 Unlimited* $10,000
Travel Agent’s Cancellation Fee (sub limit) Not Applicable $750 $1,500 $750 $1,500 $750
5. Additional Hotel Accommodation and Transport Expenses
Not Applicable $50,000 Unlimited Not Applicable Unlimited Not Applicable
(a) Severe Weather Sub limit Not Applicable $250 $250 Not Applicable $250 Not Applicable
6. Resumption of Journeys over 21 days
Not Applicable $3,000 $3,000 Not Applicable $3,000 Not Applicable
7. Special Events
Not Applicable $2,000 $2,500 Not Applicable $2,500 Not Applicable
Luggage, Travel Documents and Money Benefits
8. Luggage, Personal Effects and Travel Documents
Optional Extra $5,000 $15,000 $5,000 $15,000 $5,000
(a) Camera/ Digital recording device limit (Each item) $1,500 $1,500 $3,000 $1,500 $3,000 $1,500
(b) Laptop/ PC limit (Sub limit) $1,000 $1,500 $3,000 $1,500 $3,000 $1,500
(c) Mobile Phones (Sub limit) $1,000 $1,000 $1,500 $1,000 $1,500 $1,000
(d) Any other item limit (Each item) $750 $750 $1,000 $750 $1,000 $750
9. Money
Not Applicable Not Applicable $250 Not Applicable $250 Not Applicable
Delay Benefits
10. Delayed Luggage Allowance
(a) More than 12 hours Not Applicable $250 $500 $250 $500 $250
11. Travel Delay Accommodation
Not Applicable $500 $2,000 Not Applicable $2,000 Not Applicable
Accidental Death Benefits
12. Accidental Loss of Life and Permanent Loss
Not Applicable Not Applicable $25,000 $25,000 Not Applicable Not Applicable
Maximum amount for Children:
(a) Accidental Loss of Life Not Applicable Not Applicable $5,000 Not Applicable $5,000 Not Applicable
(b) Permanent Loss Not Applicable Not Applicable $5,000 Not Applicable $5,000 Not Applicable
Additional Benefits
13. Repatriation of Mortal Remains
Not Applicable $15,000 $15,000 Not Applicable $15,000 Not Applicable
14. Additional expenses following Accidental Injury or Sickness or Disease
Not Applicable $50,000 Unlimited* Not Applicable Unlimited* Not Applicable
15. Personal Liability
$1,000,000 $2,500,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000
16. Loss of Income
(a) Maximum Weekly Amount Not Applicable Not Applicable $400 Not Applicable $400 Not Applicable
(b) Maximum Amount Not Applicable Not Applicable $10,400 Not Applicable $10,400 Not Applicable
17. Rental Vehicle Excess
Optional Extra Optional Extra $3,000 $3,000 $3,000 $3,000
(a) Return of Rental Vehicle (Sub limit) $500 $500 $500 $500 $500 $500

*The term 'Unlimited' only means there is no specified overall dollar limit. Please refer to PDS for terms and exclusions

Optional Extras

The following cover is available to be purchased as a standalone plan or as an optional extra cover to one of the plans above

Rental Vehicle Excess
17. Rental Vehicle Excess
$3,000 $3,000 Included Included Included Included
a) Return of Rental Vehicle (sub limit) $500 $500 $500 $500 $500 $500
Luggage upgrade
18. Upgrade maximum benefit limit for Luggage, Personal Effect and Travel Documents
$5,000 $5,000 $5,000 $5,000 $5,000 $5,000
Winter Sports Cover (sections 19 - 23)
19. Own Winter Sport Equipment
$1,500 $1,500 $1,500 $1,500 $1,500 $1,500
20. Winter Sport Equipment Hire
$1,500 $1,500 $1,500 $1,500 $1,500 $1,500
21. Unused Winter Sports Costs
$750 $750 $750 $750 $750 $750
22.Piste Closure
$1,000 $1,000 $1,000 $1,000 $1,000 $1,000
23. Weather and Avalanche Closure
$750 $750 $750 $750 $750 $750
Golf Cover (sections 24 - 26)
24. Golf Equipment
$1,500 $1,500 $1,500 $1,500 $1,500 $1,500
25. Golf Equipment Hire
$1,500 $1,500 $1,500 $1,500 $1,500 $1,500
26. Golf Green Fees
$500 $500 $500 $500 $500 $500

Frequently Asked Questions

blue_tickProduct and Options

direction_arrow_blue_down How do I select my cover?

blue_tickProduct features

direction_arrow_blue_down Who can be covered?

direction_arrow_blue_down What are the age criteria?

direction_arrow_blue_down What plans are available to purchase?

direction_arrow_blue_downMy journey commences in 10 months. Can I purchase American Express Travel Insurance now?

direction_arrow_blue_down When is the latest I can purchase my American Express Travel Insurance?

direction_arrow_blue_down What is the cooling off period?

blue_tickWhat do I need to know before I travel?

direction_arrow_blue_down What do I need to know, before I travel?

blue_tickWhat is not covered?

direction_arrow_blue_down What is not covered?

direction_arrow_blue_down Are Pre-Existing Medical Conditions Covered?

blue_tickPersonal liability

direction_arrow_blue_down I am sued following a motorcycle accident in Fiji - can I claim?

blue_tickOverseas Medical, Cancellation/Additional Expenses (not applicable to Domestic plan)

direction_arrow_blue_down I have booked an overseas trip but can no longer go because my employer has cancelled my leave – is this travel cancellation covered?

direction_arrow_blue_down I have been charged extra to change my itinerary as I can't meet a friend in London - can I claim?

direction_arrow_blue_down My trip to Fiji was cancelled due to cyclones - can I claim?

direction_arrow_blue_downMy family member passed away after being sick for 6 months – can I claim travel cancellation?

direction_arrow_blue_down I suffer from pre-existing medical and physical conditions. Can I claim for medical/hospital/additional expenses if I need treatment when overseas?

blue_tickGeneral

direction_arrow_blue_down Does an excess apply to each claim?

direction_arrow_blue_down I have purchased an American Express Travel Insurance Single Trip Policy and I have decided to extend my 3 week trip by another 2 months. Is there an option to extend my Policy?

direction_arrow_blue_down If my journey is necessarily extended due to an unforeseen circumstance outside of my control, will cover be extended until I am able to travel home by the quickest and most direct route?

direction_arrow_blue_down Can I cancel my American Express Travel Insurance Annual policy?

direction_arrow_blue_down Does the policy cover trip cancellations?

direction_arrow_blue_down Is there a maximum travel period that the American Express Travel Insurance Single Trip will cover?

direction_arrow_blue_down Do I need to provide a medical certificate to purchase a policy?


blue_tickLuggage and travel documents

direction_arrow_blue_down What is the limit of cover for any one item?

direction_arrow_blue_down Is electronic equipment or any other item on loan or hire for the trip covered?

direction_arrow_blue_down Are spectacles, contact lenses, wheelchairs, artificial limbs, etc, covered?*

direction_arrow_blue_down What happens if the carrier 'temporarily' misplaces the total luggage for more than 12 hours?

direction_arrow_blue_down The customs department will not allow me to bring in wooden carvings - can I claim?

direction_arrow_blue_down Credit cards were stolen and used by the thief to buy several items - what can be claimed?

blue_tickOverseas Emergency Medical Assistance (not applicable to Domestic plan)

direction_arrow_blue_down What is Chubb Assistance? How does it work?

direction_arrow_blue_down What does Chubb Assistance do?

blue_tickAccidental loss of life

direction_arrow_blue_down Are children covered under this section?

Insurance included with your Card

Some American Express Cards include certain travel insurance benefits if you pay for your trip using your Card. Click here to learn more.

Claims

What to do in the event of a claim

Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable via the Chubb online claims website. You must submit all supporting documentation eg. Medical reports, police reports, declarations, receipts or other such evidence Chubb may request to assist Chubb in the prompt resolution of your claim.

Online Claims

For non-emergency claims please visit Chubb
online claims website here

Customer Service Email

amextravel.au@chubb.com
.

Overseas Emergency

Phone Chubb on +61 2 8907 5666
(24 hours, 7 days) reverse charge

Claims

Phone Chubb on 1800 810 624
(Mon to Fri 9am – 5pm AEST)

Customer Service

Phone Chubb on 1800 139 149
(Mon to Fri, 9am to 5pm AEST)

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
More information can be found at www.chubb.com/au

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