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A quick start to a lasting partnership

Welcome to American Express. We’re really looking forward to helping you do more business.

Your first American Express Cardmembers are just around the corner. So, while you’re online, take a few minutes now to complete the following steps and you’ll be ready for your first transactions.

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1. Setting up your terminal

To confirm that your electronic point-of-sale terminal or online facility has been enabled to accept American Express and JCB Cards, call our Customer Care Professionals on 1300 363 614 (24 hours daily). You will also need your 10-digit Merchant number. You can find your Merchant number on the top left hand side of your statement or on your ‘Merchant Welcome Pack’.

2. Order your complimentary Point of Purchase materials

With 60%* of Cardmembers looking for the American Express logo before they enter a business, making sure your American Express and JCB decals are on display is key1. Order your complimentary Point of Purchase material now.    

3. Access your account information online

For fast and easy access, sign up for online statements.

Alternatively, statement information is also available by phoning our Customer Care Professionals on
1300 363 614 (Monday – Friday, 6.30am and 6.00pm). Please ensure you have your American Express Merchant number ready.

Already signed up to welcome American Express Cardmembers? Why not find out more about how to customise the website for your own needs. 

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Ready to sign up?

Call us on 1300 363 614 (Monday – Friday, 9.00am – 6.00pm). Alternatively you can complete our short Online Form and we’ll be in touch soon.

Got a question?

We've got hundreds of answers ready and waiting

1. Card Usage and Attitude Survey (CUAS) Australia 2011