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Overview

What is the Data Security Standard?

Any business that processes, stores or transmits Cardmember information should take all possible precautions to protect their customers and themselves. By implementing the PCI Data Security Standard (PCI DSS) through compliance with the Data Security Operating Policy (DSOP), you can bring a higher level of confidence to your customers and your business.

View the American Express Data Security Operating Policy (PDF).

American Express, working as a member of the PCI Security Standards Council, has been instrumental in the development of the PCI Data Security Standard, which sets out how to protect account payment data.

To learn more about PCI DSS visit the PCI Security Standards Council’s website and view the Payment Card Industry Data Security Standard.

In case of breach
Data Incident Management Obligations

Merchants must notify American Express immediately and no more than twenty-four (24) hours after discovery of a Data Incident.
If you believe that Cardmember information has been compromised, please call our Customer Care Services Team on 1300 363 614 (Monday - Friday, 6.30am - 6.00pm) immediately.

You may also notify the American Express Enterprise Incident Response Program (EIRP) by filling out the Initial Notice Form and sending it via email to EIRP@aexp.com no later than twenty-four (24) hours from discovery of a Data Incident.

Please see the Data Security Operating Policy Section 2, for all details pertaining to Data Incident Management Obligations.

What’s your level?

What’s your level?

While all Merchants are required to comply with the Data Security Operating Policy, American Express has established three levels based on transaction volume to determine what validation documentation is required and the frequency of submission.

The table below helps you determine your level and shows your requirements for compliance with the American Express Data Security Operating Policy

*Level 3 Merchants need not submit Validation Documentation, but must still comply with all other provisions of the Data Security Operating Policy. View the American Express Data Security Operating Policy (PDF).

In case of breach
Data Incident Management Obligations

Merchants must notify American Express immediately and no more than twenty-four (24) hours after discovery of a Data Incident.
If you believe that Cardmember information has been compromised, please call our Customer Care Services Team on 1300 363 614 (Monday - Friday, 6.30am - 6.00pm) immediately.

You may also notify the American Express Enterprise Incident Response Program (EIRP) by filling out the Initial Notice Form and sending it via email to EIRP@aexp.com no later than twenty-four (24) hours from discovery of a Data Incident.

Please see the Data Security Operating Policy Section 2, for all details pertaining to Data Incident Management Obligations.

Compliance Requirements

About your compliance requirements

All Merchants are required to adhere to the American Express Data Security Operating Policy, including compliance with the Payment Card Industry Data Security Standard. In addition, some Merchants may be required to take additional steps to ensure data security.

Step 1 is to determine your Merchant Level and documentation requirements. View the ‘What’s your level?’ tab above for this information. Depending on your level you may be asked to provide one or more of the following:

1.    Annual Onsite Security Assessment Validation Documentation

       The Annual Onsite Security Assessment is a detailed onsite examination of a Merchant's technical and        operational systems, equipment and networks (and their components) where Cardmember information        is processed, stored, or transmitted. The assessment may be performed by a Qualified Security        Assessor(QSA) or the Merchant, provided it is certified by the Chief Executive Officer, Chief Financial        Officer, or principal of the Merchant. A list of assessors can be found at
       https://www.pcisecuritystandards.org/approved_companies_providers/index.php       

       The assessor completes a Report of Compliance (ROC), which provides details of the environment        assessed, and the results of the assessment. The ROC contains an Attestation of Compliance (AOC)        form, which the Merchant or QSA completes.American Express accepts either the AOC or executive        summary of the ROC as suitable validation documentation.

2.    Quarterly Network Scan Validation Documentation

       The Quarterly Network Scan is a process that tests a Merchant's Internet-facing infrastructure, such        as web servers and network devices for potential weaknesses and vulnerabilities. This test is        performed remotely and must be performed by an Approved Scanning Vendor (“ASV”). A list of ASVs        can be found at
       https://www.pcisecuritystandards.org/approved_companies_providers/index.php

American Express accepts either the executive summary of a passing vulnerability scan, or the Attestation of Scan Compliance (AOSC) for the vulnerability scan.

Step 2 Once you have completed your validation documentation requirements please upload your documents to Trustwave using our secure portal. For instructions on how to access and use this portal you may contact Trustwave at +800 9000 11401 or via email at americanexpresscompliance@trustwave.com.

Non-Validation Fees and Termination of Card Acceptance Agreement
Please note that Merchants risk incurring fees for non-validation of PCI DSS compliance status and potential termination of their American Express Card Acceptance Agreement if they do not comply with this policy

In case of breach
Data Incident Management Obligations

Merchants must notify American Express immediately and no more than twenty-four (24) hours after discovery of a Data Incident.
If you believe that Cardmember information has been compromised, please call our Customer Care Services Team on 1300 363 614 (Monday - Friday, 6.30am - 6.00pm) immediately.

You may also notify the American Express Enterprise Incident Response Program (EIRP) by filling out the Initial Notice Form and sending it via email to EIRP@aexp.com no later than twenty-four (24) hours from discovery of a Data Incident.

Please see the Data Security Operating Policy Section 2, for all details pertaining to Data Incident Management Obligations.


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To access please dial: 0011 800 9000 1140.