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American Express Online Privacy Statement Australia

Effective Date: 1 November 2012

This Online Privacy Statement describes how we – American Express and our
Service Providers - collect information when you use or access any of our online services or content. For example, when you:
  • Visit our web sites or mobile sites;
  • Use our mobile applications;
  • Receive or respond to electronic communications from us; or
  • View our ads or content on third party sites and applications.

This Statement also explains how we share this online information and how we combine it with other information we collect about you from Other Sources (such as, where you use your card or your credit history). We may provide you with further details about how we collect, use and share your personal information depending on the specific American Express product or service you are using, for example when you apply for a product.

Most importantly, this Statement also tells you what choices you have in managing your privacy. 

What's in this Online Privacy Statement

What Types of Information Do We Collect Online and How Do We Collect It?
How Do We Use The Information?
How Do We Share Information?
What Are Your Choices?
Other Information & Questions About this Statement?
More about Cookies & Similar Technologies
Our Privacy Policy

What Information Do We Collect Online and How Do We Collect It?

Sometimes you give information directly to us. For example, you might provide us with your name, your account number, email address or date of birth when you:

Sometimes we collect information about you through other means such as Cookies & Other Technologies. For example, we may collect information about:

  • the computer or mobile device you are using (for example, the screen resolution, your operating system or your browser version);
  • your IP Address and information associated with your IP Address (such as domain information);
  • your browsing habits and history (such as how you searched for our site, where you linked to us from, the pages you view on the site, how long you stay for and how often you come back);
  • which ads or content from us and our Business Partners you have viewed or accessed;
  • when you open our emails and which parts you click on; and
  • the location of your computer or mobile device.

Sometimes we may also collect publicly available information from third-party websites or applications, for example online databases or directories or when you interact with us using social media, such as Facebook or Twitter.

How Do We Use Information?

We use all of this online information, sometimes combined with other information we already hold or collect about you from Other Sources (such as, where you use your card or your credit history), in the following ways:

  • To deliver products and services. For example, to:

* recognize you when you return to our sites;

* complete transactions;

* process and decide applications;

* conduct risk and credit assessments;

* tell you about updates to your accounts, products, and services;

* answer questions and respond to your requests;

* improve our sites and mobile sites and make them easier to use; and

* update you about new features and benefits.

  • To advertise and market our products and services, and those of our Business Partners. For example, to:

* present targeted ads online ( including social media );

* send you promotions and offers;

* analyze the effectiveness of ads, promotions and offers; and

* determine whether you would be interested in new products or services.

  • To conduct research and analysis. For example, to:

* prevent fraud and ensure the security of your information;

* better understand our customers and site visitors;

* give you the opportunity to provide feedback, ratings and reviews of our products and services and those of Business Partners; and

* produce data analytics, statistical research and reports.

  • As otherwise required or permitted by law or with your consent.

Some of the information we collect online is
Personal Information. Unless you register for an online service, product or application or identify yourself to us directly, you browse our sites anonymously and only Non-Personal Information is collected. In keeping with American Express policy, we do not share Personal Information with anyone, except as described below.

Personal Information

We may share Personal Information as required or permitted by law:
  • to report or seek information about your financial circumstances, and to report or collect on debts owed;
  • to comply with legal orders, regulatory requirements and government requests;
  • to combat fraud or criminal activity, and to protect the rights of American Express or others;
  • within the American Express Family of Companies or with a proposed buyer of one of these companies;
  • with our Service Providers who perform services for us and help us operate our business (All Service Providers are required to safeguard Personal Information);
  • with financial institutions, Co-brand Partners, and other Business Partners with whom we jointly offer or develop products and services (but they may not use your personal information, in particular your email address, to independently market their own products or services to you unless you have consented);
  • with a purchaser of any of the American Express Family of Companies (or their assets); or
  • with your consent.

Non-Personal Information

We may share Non-Personal Information (which may be derived from Personal Information ) as follows:

We will still communicate with you in connection with the administration and servicing of your account and any other product, service, promotion or competition you have enrolled in. We may also communicate with you to conduct surveys or market research from time to time.

If you do not want us to collect information about you using Cookies & Similar Technologies you can disable or delete them. Most computer systems and browsers offer their own privacy settings. We encourage you to use them to enhance your choices. Most browsers’ advanced settings (such as those in Internet Explorer, Google Chrome or Safari) allow you to disable Cookies & Similar Technologies.

NB - If you do disable or delete Cookies & Similar Technologies, some site features and services may not work. You will need to manage your settings for each computer and browser you use to access the Internet.

For more information go to the More about Cookies & Similar Technologies section.

Do Not Call Registers

All Customers:

We may transfer Personal Information to other countries (in particular, the USA) for example, for customer service or to process transactions. Regardless of where we transfer your information, we still protect your information in the manner described above and in accordance with applicable laws.

How do we keep your Personal Information safe and secure?
We use reasonable administrative, technical, and physical security measures to protect your Personal Information . These measures include computer safeguards and secured files and buildings. Please do not send us any Personal Information through unsecured channels, for example by unencrypted e-mail or by posting on social media sites.
We will take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it.

How can I keep my Personal Information safe and secure?
Many of our sites and services require the use of a User ID and Password as an additional security measure. This allows American Express to verify who you are and preventing unauthorised access. As with all passwords, we recommend that you change these regularly and do not write them down anywhere. When you have finished using any password protected area make sure you always log out. We also recommend you close the browser down once you have finished your session. If you are using a mobile device, make sure you log out of the online site or application and lock your mobile after use.

How can Cardmembers update their Personal Information related to their Card account?
Cardmembers can log in to their Card accounts at to correct or update their Personal Information. They can also call the number on the back of their Card.

Our sites are not intended for children. We do not knowingly solicit data online from, or market online to, children.

Will this Statement change?
We may change this Statement at any time. Changes are effective when we post them on this site. The Effective Date at the start of this Statement tells you when the Statement was last updated.

If you have questions about this Online Privacy Statement, feel free to telephone us on the number on the back of your Card or the following:
  • Consumer Cardmembers 1300 132 639
  • Merchants 1300 363 614
  • Corporate Cardmembers 1300 362 639
  • Foreign Exchange 1300 139 060

There are many functions
Cookies & Similar Technologies serve. For example, they can help us to remember your username and preferences analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain Cookies & Similar Technologies contain personal information – for example, if you click to "remember me" when logging in, a cookie will store your username. Most Cookies & Similar Technologies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

1. Essential Cookies & Similar Technologies

Some Cookies & Similar Technologies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2. Performance Cookies & Similar Technologies 

We utilise other Cookies & Similar Technologies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3. Functional Cookies & Similar Technologies 

We use functional Cookies & Similar Technologies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in.We also use functional Cookies & Similar Technologies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

4. Behaviourally Targeted Advertising Cookies & Similar Technologies

We and Our Business Partners (in particular our Third Party Ad-Servers) use Cookies & Similar Technologies to serve you with advertisements that we believe are relevant to you and your interests. For example, if you read a number of articles relating to business travel on an American Express site, an airline might infer you are interested in this topic and serve you with its premium travel offers. You might see these advertisements on an American Express site or on other sites that you visit. However, we do not tell our advertisers who you are.

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