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discover-iconMembership Rewards FAQs

General

  • Membership Rewards is a customer loyalty program that rewards Card Members when they use their American Express Cards. In a nutshell, the more you use your Card for your everyday purchases, the more Membership Rewards points you earn. You can use your points for a wide variety of travel, shopping and entertainment rewards. You can also transfer points to other loyalty programs such as Airline or Hotel Guest Transfer Partners.

  • From Singapore Airlines to Virgin Australia, David Jones to Coles, our selection of leading partners covers all major travel, shopping and entertainment brands.

    Access our leading Airline Transfer partners or our Travel Agency Partner, helloworld. Use your points with Webjet, American Express Travel Online, or a range of Hotel Guest Transfer Partners. There are almost as many ways to travel on your points as there are places to see. See our full range of partners and learn more about our travel rewards.

    Shop at David Jones Online for the top brands in technology, gifts, homeware, fashion and cosmetics. Or browse your favourite stores with Gift Cards from leading retailers. Browse more shopping rewards.

  • If you’re not a Card Member, click here to find a Card that’s best suited for you.

    If you’re an existing Card Member, start enjoying the benefits of Membership Rewards today. Log in or register now to enrol online (fees may apply). Or call 1300 363 276 (8am – 6pm, Monday to Friday).

    If you’re a Corporate Card Member, you may only enrol if your company has chosen to participate in the program. Speak to your Program Administrator for more details.

  • You can see your points balance and manage your account with Online Services. If you’re already enrolled, login here to see your points balance. For more detail, go to My Points.

    Not enrolled yet? Click here to get started

  • It takes 24-48 hours after your purchase has appeared on your account to show up in your Membership Rewards points balance.

  • Your points don’t expire. You may, however, forfeit points earned in the previous month if your account is overdue. You automatically lose points when you cancel your Card or cancel your enrolment in the Membership Rewards program. You must redeem your points or transfer your points to a linked account prior to a cancellation.

  • Forfeited points are Membership Rewards points that have been forfeited because a card payment hasn’t been received within 40 days of the statement closing date (for example, your Account is 40 days or more overdue in terms of payment).

  • First, you need to settle your overdue account. Then you need to reinstate your points within 90 days of your original statement date or your points will expire. A fee does apply. You can either reinstate them online or call Membership Rewards on 1300 363 276 between 8am and 6pm, Monday to Friday.

  • There are many ways to earn points. Here are some tips to boost your balance:

    1. Remember to use your Card every day for everything from petrol to eating out. You’ll soon see your points stack up.
    2. Use your Card for high value purchases, such as travel, and your points will grow even faster.
    3. Increase your points balance by adding Supplementary Cards. You'll earn Membership Rewards points with transactions made on each Supplementary Card. Supplementary Card Members will also share the services and privileges offered by American Express membership. Find out more
    4. Refer a friend and, if they apply and are approved, be rewarded with up to 200,000 points per year. Find out more here.
  • You may be able to purchase other items using your American Express Card then use points to pay off eligible purchases through your online account or using the American Express Mobile App. Find out more here.

    You can also redeem points for virtually anything you desire by contacting Rewards Concierge on 1300 731 794 as long as you hold a personal Card, are enrolled in Membership Rewards Ascent or Ascent Premium, and have an existing points balance of more than 100,000 points.

  • Unfortunately we do not allow you to transfer your Corporate Card fee to your personal Card.

  • You can top up your balance and buy points at a rate of $25.00 per 1,000 points when redeeming for merchandise or gift cards, or to transfer points to any of our partners.

  • Your Membership Rewards statement cuts off four to six days prior to your Card statement. So, if there are charges on your account after the statement cut-off date, they will be reflected in your next Membership Rewards statement. Click here to login and see your current balance.

  • If you have eligible accounts that are enrolled in the same program option, then yes, they may be linked. Please call us on the number at the back of your Card to organise this.

  • Yes, provided your company allows it. Please speak your company’s Program Administrator. Only individual Card Members, not companies, may participate in the Membership Rewards program. As an individual Card Member, you will earn points automatically whenever you use your Card, so long as you are enrolled in the program.

  • Before you can transfer points to a participating partner, you will need to register your membership number with us (your Velocity Membership number, for example). To do this, log into your account and link your membership number to your Membership Rewards account. You can then transfer points to any of your available partners. After that, all you need to do is contact the airline or hotel directly to make your travel arrangements.

    If you haven’t signed up to our online services yet, click here or call the number on the back of your Card and we’ll get you started.

  • Most transfers take between one and three days. However, it's best to allow at least five business days, just to be on the safe side.

  • Membership Rewards points can only be transferred by you into an airline rewards or frequent guest program account in your name.

  • No. If you wish to transfer your points to an eligible airline or hotel transfer partner program, you must first register your membership number with us, then login to your account to complete the transfer.

  • Unfortunately, once you have completed a point transfer to airline or hotel transfer partner programs it cannot be reversed.

  • Many of our rewards through David Jones and Ticketmaster provide the option for you to pay with a combination of points and a payment on your Card.

    If Travel Rewards are what you’re after, you can choose to pay with a combination of points and a payment on your Card at Webjet and helloworld.

    Please note: You will not be awarded points for the portion that you pay with your Card.

    You can top up your balance and buy points at a rate of $25.00 per 1,000 points when redeeming Gift Cards or transferring to any of our partners. Please give us a call on the number on the back of your Card for more information.

  • Points for Credit may be redeemed on your primary Card account in set denominations of $50, $100, $250, $500 and $1,000. We’ve also made it easy for you to pay off individual purchases already made with points through your online account or through the Amex Mobile App. Find out more here.

    American Express may decline a request where the Card account or Card Member's other accounts with American Express are not in good standing. The redemption of points will be administered by American Express within three business days and cannot be reversed.

    Points for Credit is not available for redemption by Corporate Card holders and points are not redeemable for cash via credit balance refund. Exclusions apply if you’ve opted in to a direct-earn program such as Qantas Direct or Spirit.

  • If we’ve received a written authorisation from you, a third party may call in to redeem your points for credit, for a Gift Card or to transfer points to a partner account held in your name.

    The travel rewards you redeem using points may be booked for any person, provided all your accounts are active, kept in good standing and are not overdue.

    Please note: This is not applicable for Corporate Card holders.

Orders, shipping, returns and gift cards

  • We will process your request as quickly as possible. Please keep in mind:

    • Gift cards will take up to seven business days.
    • Transfer rewards take up to five business days.
    • Points for Credit and Select & Pay with Points requests take approximately three business days.
    • For standard deliveries, David Jones will endeavour to dispatch merchandise within one business day from your order date. Your parcel should reach you within three to seven business days from the David Jones Fulfilment Centre in Sydney. Deliveries to regional areas may take longer.
  • Gift cards are valid for three months from the date of issue, unless stated otherwise.

  • For gift cards not received within the stated timeframe, please call the number on the back of your Card within 28 days from the date of redemption and we will be able to investigate further for you. For any merchandise you haven’t received from David Jones Online, you should contact the David Jones Online Customer Service Centre on 1800 354 663 between 8am - 8pm Monday to Friday (AEST).

  • You must use your gift cards before the expiry date, which is three months from the date of issue unless stated otherwise. Some rewards, including hotel and car rental vouchers, have times during the year when availability is limited. Please speak directly to the company for availability.

  • Rewards will be automatically delivered to the address on your statement. If you’d prefer delivery to a different address, please provide the details at the point of redemption. If you’re providing a work address, please include the business name when placing your order.

    Rewards will be delivered between 9am and 5pm, Monday to Friday. If no one is home, a calling card will be left so you can collect from your local post office. Please note that rewards cannot be delivered outside Australia and gift cards over the value of $600 cannot be delivered to a PO Box.

  • As per the Membership Rewards terms and conditions, points cannot be refunded once used to make purchases at David Jones Online. For the David Jones returns policy, please refer to www.davidjones.com.au/Return-policy If you are not completely satisfied with any purchase made using Membership Rewards points, you can return it to any David Jones store or to the address below with your proof of purchase. David Jones will then provide you with a returns card to the value of the item being returned, in Australian dollars. The returns card may be used to make purchases at any David Jones store in Australia, excluding the online store.

    For products purchased online, you may return the item by sending it to:

    Returns
    David Jones
    Dock 8, Corner of Derby & Stubbs Streets
    Silverwater NSW 2128

    Please include your completed return slip, found on the back of your Proof of Purchase. A Customer Relations Online Assistant will call you to process your return once it’s been received. David Jones will not reimburse postage costs for returned items unless the item is faulty.

  • Orders for merchandise can only be shipped to addresses within Australia and cannot be shipped to PO Boxes. Orders for gift cards can be sent to addresses within Australia or PO Boxes, unless the gift card value is more than $600. In that case it can only be sent to an address.

Program types

    • Shop from all the top brands across technology, fashion, gifts, homewares and children’s toys at David Jones Online. Browse the full range of shopping rewards here
    • Shop at your favourite stores with a wide range of gift card partners such as Westfield, Coles Myer Group and Wish.
    • Enjoy more flexibility and redeem your Points for Credit on a set credit amount on your Card, or pay off purchases with Select & Pay with Points through your online account or the Amex Mobile App.
    • Use your points with American Express Travel Online at selected helloworld locations (including special offers and frequent flyer points) or redeem points for Foreign Exchange. See our full range of partners and learn more about our travel rewards here.
    • Transfer your points to eight leading airline rewards programs (excluding the Qantas Frequent Flyer program and Virgin Atlantic Flying Club), plus two leading frequent guest programs. See our airline and hotel transfer partners here.
    • Shop from all the top brands across technology, fashion, gifts, homewares and children’s toys at David Jones Online. Browse the full range of shopping rewards here.
    • Shop at your favourite stores with a wide range of gift card partners such as Westfield, Coles Myer Group and Wish.
    • Enjoy more flexibility and redeem your Points for Credit on a set credit amount on your Card, or pay off purchases with Select & Pay with Points through your online account or the Amex Mobile App.
    • Use your points with American Express Travel Online at selected helloworld locations (including special offers and frequent flyer points) or redeem points for Foreign Exchange. See our full range of partners and learn more about our travel rewards here.
    • Transfer your points to nine leading airline rewards programs (excluding the Qantas Frequent Flyer program) and two leading frequent guest programs. See our airline and hotel transfer partners here

    Membership Rewards Ascent program fee:

    Platinum Credit Cards: Included in annual Card fee.
    Corporate Card: $89 or 13,350 points
    Personal and Charge Card, Blue and Gold Credit Card and Business Card: $80
    • Shop from all the top brands across technology, fashion, gifts, homewares and children’s toys at David Jones Online. Browse the full range of shopping rewards here.
    • Shop at your favourite stores with a wide range of gift card partners such as Westfield, Coles Myer Group and Wish.
    • Enjoy more flexibility and redeem your Points for Credit on a set credit amount on your Card, or pay off purchases with Select & Pay with Points through your online account or the Amex Mobile App.
    • Use your points with Webjet or American Express Travel Online at selected helloworld locations (including special offers and earning frequent flyer points) or redeem points for Foreign Exchange. See our full range of partners and learn more about our travel rewards here.
    • Transfer your points to ten leading airline rewards programs (including the Qantas Frequent Flyer program) and two leading frequent guest programs. See our airline and hotel transfer partners here.
    The Membership Rewards Ascent Premium program is included in the annual card fee.