Use your American Express Card for all your purchases. Our intelligent security systems and Fraud Protection Guarantee1 help keep you safe and secure.
If you are shopping with an unfamiliar online retailer, do a few checks about them. Find and verify a physical address and telephone contact details.
Do not reply to unsolicited emails from companies you don’t recognise.
Before entering your Card details online, ensure that the page is secure, in three ways:
There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure that the padlock is not on the page itself ... this will probably indicate a fraudulent site.
The web address should begin with ‘https://’. The‘s’ stands for ‘secure’.
If using the latest version of your browser, the address bar or the name of the site owner may have a green tint.
Some websites may redirect you to a third-party payment service. Ensure that these sites are secure before you make your payment.
Safeguard and remember the password you have chosen for the extra verification services used on some websites.
When making a payment to an individual, never transfer the money directly into their bank account but use a secure payment method where money is transferred between two electronic accounts.
Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy.
Check your card statements carefully and login into your Online Services account to check that after shopping the correct amount has been debited. Contact us straightaway if you find anything suspicious.
Ensure you have effective and updated antivirus/antispyware software and firewall running before you go online.
1. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.