We're proud of our sophisticated fraud prevention
systems. Whatever you buy, wherever you buy it, the
transaction will be processed through our Secure
Unlike other card issuers, an American Express®
transaction usually involves only three parties; you, the merchant
and American Express.
The benefits to you are:
• There's less risk of fraud because there are fewer
parties involved in the transaction
• We can spot issues as soon as they arise
• We can resolve problems faster where we have a
direct relationship with all parties
Our early detection systems are constantly
vigilant. We look out for uncharacteristic transactions on your
account that we suspect are fraudulent. If we spot any
sign of fraud on your account, we will do all we can to contact
you. So it's important to make sure Customer Services has your
up-to-date contact details. If there's a problem; we can
reach you and resolve issues quickly.
Update your contact details online. If you're
not enrolled in our Online Services, you will be prompted to
register first. Alternatively contact customer services directly.