Discover why ‘Surcharge Free’
is better for everyone.
What does American Express think of Credit Card surcharges?
We don’t believe in surcharging our customers, and we’re working hard to educate businesses about the damage it can cause to customer satisfaction and loyalty. For us, the decision not to surcharge is an easy one; we’ve found no surcharge leads to a better customer experience, and that 93% of American Express Cardmembers would like to see them removed. In fact, 1 in 4 would not return to a business if they were surcharged.
What you can do about surcharging?
The best way to show a business that you don’t approve of surcharging is to tell them directly, before taking your business somewhere else. If there’s a business that specifically surcharges American Express Cards, please let us know and we’ll see if there’s anything we can do to change this.
Watch one of our videos below:
American Express is already accepted at hundreds of thousands of places around
Australia, including the places you love to shop, so you can enjoy membership
benefits and rewards more often.
As an American Express Card Member, you get to enjoy travel benefits that take you further, points that are more rewarding and services that open more doors around the world.