We’ll reimburse you for the cost of the screen repair up to $500 for two events a year, when you purchase your phone outright or pay your monthly phone bill with an eligible American Express Card1. A 10% excess applies to the claimed amount. Waiting periods may apply.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
Q: What is the excess?
A: The excess payable is 10% of the repair amount.
Q: What do I need to do to submit a claim?
A: You must:
1. Have the Mobile Phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
a) Receipts of the repair
b) A copy of your American Express Platinum® Card, Essential®, Explorer® and Platinum Edge® Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge® Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge®. Waiting periods may apply. For full eligibility criteria refer to the American Express Platinum® Card Terms and Conditions, the American Express Essential® Credit Card Terms and Conditions, the American Express Explorer® Credit Card Insurance Terms and Conditions and the American Express Platinum Edge Credit Card Insurance Terms and Conditions.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
