You won’t just get the backing of fraud and purchase protection; you’ll also have on-hand support for things like emergency Card replacement.
More on payments and the Amex App
The Amex App is a safe and secure way to make payments through your mobile while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership as you would with your physical Card.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get Account notifications with the American Express Mobile App.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you're at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you're away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your Membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Accidently smashed your Smartphone screen? Here’s a lucky break.
More on Screen Insurance
We’ll reimburse you for the cost of the screen repair up to $500 for two events a year, when you purchase your phone outright or pay your monthly phone bill with an eligible American Express Card1. A 10% excess applies to the claimed amount. Waiting periods may apply.
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
Q: What is the excess?
A: The excess payable is 10% of the repair amount.
Q: What do I need to do to submit a claim?
A: You must:
1. Have the Mobile Phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
a) Receipts of the repair
b) A copy of your American Express Platinum® Card, Essential® or Explorer® Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum® Card, Essential® or Explorer® Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Platinum® Card, Essential® or Explorer® Credit Card. Waiting periods may apply. For full eligibility criteria refer to the American Express Platinum® Card Terms and Conditions, the American Express Essential® Credit Card Terms and Conditions and the American Express Explorer® Credit Card Insurance Terms and Conditions.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
Enjoy extended warranty to keep your purchases covered for longer.
More on Extended Warranty
Because warranties tend to run out right when you need them, we’ve arranged for selected Cards to come with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess1.
Had a change of heart about a recent purchase? You may be able to get reimbursed.
More on Refund and Purchase Protection cover
If you’re refused a refund on an unused item within 90 days, Refund Protection1 will reimburse you for eligible purchases of up to $500 made on selected American Express Cards. Plus, with 90-days Purchase Protection1, we’ll reimburse you on replacement or repair of damaged eligible purchases of up to $500 made on selected American Express Cards.
Refer to the Terms and Conditions of your eligible Card to view full details on refund protection.