You'll receive your American Express™ transactions in your bank account the next business day.* Depending on how your Merchant account is set up, you'll receive your payment in one of the following ways:
If you're not sure of your payment type, please contact our Merchant Services Team on 1300 363 614 (Monday to Friday 8am-6pm AEST/AEDT).
The average merchant service fee charged by American Express Australia Ltd for the period 1 Sept 2016 to 31 Dec 2016 was 1.62% (Source: RBA).
We're available to help Monday to Friday, 8am-6pm AEST/AEDT.
When we pay you
You may be eligible to receive your money in your account early the next business day. The cut off times for submitting your transactions vary based on your terminal provider. The major terminal providers cut off times are just prior to 7.00pm (AEST/AEDT).
*Please note that not all industries qualify for next day pay. To find out if you qualify for next day pay please contact our Merchant Services Team to find out more.
When you need to pay us
There may be times when your account is in debit. For example, when you've given refunds to Card Members, have outstanding fees, or a Chargeback has been debited after a Card Member dispute.
If you submit transactions to American Express, we'll deduct what you owe us from the next payment(s) we make to your business. If those payments are not sufficient to clear the outstanding amount, we will debit your bank account for the amount due.
View the Card Acceptance Terms and Conditions for more details.
Card Member present
You can accept Chip & PIN, magnetic strip and Contactless transactions. Remember to check that the Card hasn't been visually altered or tampered with. If you have any issues with your terminal, you should contact your bank or terminal provider first.
Magnetic Strip Cards (No Chip)
Chip Cards
Note: If the Chip transaction fails, follow the swipe card procedure detailed above. If the Chip transaction is declined, refuse the transaction.
If you receive a 'Call Issuer' message, call us on 1300 363 614 (24 hours, daily).
Card Member not present
In the case of mail, telephone or online transactions, follow the process for the card not present solution enabled for your business. Alternatively you can key the transaction manually into your terminal.
You should obtain as much relevant information as possible from your customer in order to complete the transaction due to the high risk nature of the transaction. The actual details required differ, so it's a good idea to contact your bank, terminal or online payment gateway provider to confirm what these are.
It is always recommended to complete a name and address check with our authorisations team to ensure that the address you send the goods or services to matches the Card Members address on our records.
American Express Travellers Cheques
If you receive a 'Call Issuer' message, call us on 1300 363 614 (24 hours, daily).
We're excited to announce that American Express Merchants are now able to accept Apple Pay transactions. This means that when American Express Card Members add their Card to their iPhone or Apple Watch, they can pay using their Apple device where American Express contactless payments are accepted. Card Members will also be able to use Apple Pay on their iPhone or iPad to pay within participating Merchant apps.
Fast - customers can pay faster and more easily at point of sale.
Safe - Apple Pay transactions are as secure as normal Card present transactions.
Simple - one flat rate for all American Express transactions, with no additional fees.
For more information visit the Merchant FAQs
If your terminal is broken or unable to connect
You can still accept American Express Cards manually by following these instructions:
If your terminal is having difficulty accepting American Express transactions
The easiest way to view your payments is online. Register and log into your Merchant account
Alternatively you may have requested to receive statements by post. View our Statement Guide for more information.
* Next business day pay applies to Merchants who bank with Commonwealth Bank, ANZ, National Australia Bank or Westpac.