Contact us and FAQs

American Express is always here to help with your business needs, big or small.

Need to talk to us?

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team. You can also access non logged in chat to help with registration or login difficulty.

 

Log in to get started

 

Register for an Online Merchant Account

Call us

 

Have your ten digit Merchant number on hand to help us serve you efficiently. In order to protect your Account, we will ask you some security questions to verify your identity when you call.

 

1300 363 614

8:00am - 6:00pm Monday - Friday
AEST/AEDT

 

 

 

General Queries

 

 

American Express Card Acceptance Terms and Conditions

 

 

 

 

 

 

 

 

Your Account and Terminal

 

 

 

 

 

 

 

 

Payments and Processing

 

 

 

 

 

 

 

 

Chip & PIN and Contactless

 

 

 

 

 

 

 

 

Managing Your Account Online

 

 

 

 

 

 

 

 

Disputes and Chargebacks

 

 

 

 

 

 

 

 

Apple Pay

 

 

 

 

 

 

 

 

Other Topics

 

 

 

 

 

Talk to us

 

 

LIVE CHAT

You must be registered for an Online Merchant Account to use live chat.

 

Log in to get started.

 

Register for an Online Merchant Account

 

 

CALL US

Have your ten digit Merchant number on hand to help us serve you efficiently

1300 363 614

8:00am - 6:00pm Monday - Friday

AEST/AEDT

 

 

 ENQUIRE NOW

Fill out your details for a callback from our sales representative team.

 

Request a Callback