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American Express Merchant Website

Support Centre

American Express Merchant Website

Support Centre

All the help you need in one place


From a beginner’s guide to useful tips for seasoned users, here you will find everything you need to get the most out of your Merchant Account Online.

To get started, check out the below materials to get more familiar with how our website can help you manage and grow your business.



Training Document

A step by step guide to help familiarise you with each part of the website.



Top Tips

Learn how to get the most out of your Account Online with these tips. 


How to navigate your payments


How to navigate account services


User Guides

Take a more detailed look at how things work in these three handy guides.

Account User Management

See how to enrol, manage your details and view your dashboard.



Stay on top of your payment and charge information.



Managing Disputes

Respond online and upload documents to quickly resolve disputes.



Most Frequently Asked Questions

Contact Us

Live Chat

Click the ‘Chat’ button once you login to your account to chat with a member of our service team.

(Mon-Fri, 9:00am-6:00pm).


Email Us

Send us emails securely regarding questions about the website or to request updates to your Merchant Account.

Call Us

1300 363 614 (option 2)

Our customer care representatives will assist you (Mon-Fri, 9:00am-6:00pm).