Unwind before you take off at the American Express Airport Lounge

American Express

Unwind before you take off at the American Express Airport Lounge

Where to redeem

Sydney Airport

Next to Gate 24, International Terminal 1 (T1) Departures

Location Map

Opening Hours: 06:00 - 23:00, 7 days a week

 

Melbourne Airport

Melbourne Airport: Melbourne International Airport T2, Satellite Level Departures

Opening Hours: 06:00 - 23:00, 7 days a week

Terms & Conditions

The following Terms and Conditions govern the entry to The American Express Lounges at the Sydney International Airport and the Melbourne International Airport.

 

*Eligible Cards

(a) The Cards listed below that are current and issued by American Express Australia Limited and American Express International (NZ), are eligible to enter The American Express Lounge with the exception of internationally issued American Express® Centurion and American Express® Platinum Cards, which are also eligible to enter the American Express Lounge:

  • American Express® Centurion Card
  • American Express® Platinum Card
  • American Express® Business Centurion Card
  • American Express® Business Platinum Card
  • American Express® Corporate Platinum Card
  • American Express® Qantas Corporate Platinum Card
  • American Express® Explorer™ Credit Card
  • American Express® Business Explorer™ Credit Card
  • American Express® Platinum Reserve Credit Card
  • David Jones American Express® Platinum Card
  • Qantas American Express Ultimate Card
  • American Express Velocity Platinum Card
  • American Express Airpoints Platinum Card
  • American Express® Westpac Altitude Black Card

(b) The Cards listed below that are current and issued by our licensed network partner are eligible to enter The American Express Lounge:

(c) Internationally issued American Express® Centurion and American Express® Platinum Cards that are current are eligible to enter the American Express Lounge.

 

At the discretion of American Express, other American Express Card Members may also enter the American Express Lounge or be issued with a One-Day Pass for entry into the American Express Lounge from time to time.

 

Access to The American Express Lounges

(a) American Express Centurion, American Express Platinum, American Express Business Centurion and American Express Business Platinum Card Members, have unlimited complimentary access to The American Express Lounges for each American Express Card account and are entitled to bring their children between the ages of 2-17 and up to 2 guests into the lounge. Card Members wishing to bring additional guests will be subject to a charge that is to be processed on the Card Member's American Express Card. Please refer to the reception desk at the American Express Lounge for the applicable charges.

(b) All other eligible cards are entitled to a total of two entries into The American Express Lounges per calendar year (1st January to 31st December). The entries may be used by the basic Card Member, Supplementary Card Member or a guest travelling with a Card Member. Complimentary access is available for the Card Member's children between the ages of 2-17. Card Members wishing to bring additional guests will be subject to a charge that is to be processed on the Card Member's American Express Card. Please refer to the reception desk at the American Express Lounge for the applicable charges.

 (c) i) American Express Card Members may be issued a one day lounge pass for The American Express Lounges. One day lounge passes are issued by American Express prior to the Card Member’s departure. One day passes are not issued at the lounge. The guest policy for a one day pass includes complimentary access for the Card Member's children between the ages of 2 -17. Card Members wishing to bring additional guests will be subject to a charge that is to be processed on the Card Member's American Express Card. Please refer to the reception desk at the American Express Lounge for the applicable charges for guests of one-day pass holders.

ii) One day lounge passes are non-transferable, non-refundable, non-changeable and valid for one time entry only. One day lounge passes cannot be combined with any other offer or discount. Duplicated or altered one day passes are void and will not be accepted. One day lounge passes do not provide access to any American Express lounges outside of Australia and valid for use only at the American Express Lounges at Sydney International Airport or Melbourne International Airport and not at any other lounge facility.

 

General Conditions of Entry

(a) The American Express Lounges at Sydney International Airport and Melbourne International Airport are operated by Plaza Premium Lounge Management (“Lounge Operator”). To access The American Express Lounges, Card Members must present the following upon each visit:

  • an Eligible American Express Credit or Charge Card or one day lounge pass; and
  • upon request, same-day airline ticket on any carrier.

Failure to present requested documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies.

(b) A Card Member must be at least 18 years of age to enter without a parent or guardian.

(c) The Lounge Operator reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent.

(d) Access to The American Express Lounges is subject to space availability. The American Express Lounge hours may vary and are subject to change without prior notice. Amenities may vary among The American Express Lounge locations and are subject to change. In-lounge services and amenities are complimentary.

(e) American Express will not be liable for any articles lost or stolen or damages suffered by the Card Member or visitor inside The American Express Lounges.

(f) Use of The American Express Lounges is subject to all rules and conditions set by American Express and the Lounge Operator. American Express reserves the right to revise the rules at any time without notice.

How to redeem

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