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Simple steps to help stop fraudsters

There are a number of easy ways you can help to protect yourself from fraud

Use your American Express Card with confidence for all your purchases. Our intelligent security systems, and Fraud Protection Guarantee1 help keep you safe and secure.

Check your account regularly

  1. Download the American Express mobile app to see your latest transactions on your account at a glance. Learn more here
  2. Switch to paper-free statements and view your statements regularly and thoroughly. You can opt into paperless statements by logging into your Online Services account
  3. Register for Card alerts, which monitor your account with weekly updates via email or texts
  4. For iPhone® users, add the American Express Pass for Wallet to receive instant transaction notifications directly on your iPhone. Visit on your iPhone to setup.
  5. Keep copies of your receipts and compare them to your statement
  6. Call us as soon as possible if an unrecognised charge or charges appear on one of your online/paper statements

Help protect yourself from identity theft

  1. Enrol in paper-free statements and view your account online. By avoiding paper statements going through the post or not being disposed of properly, you can help guard against identity theft. You can opt into paperless statements by logging into your Online Services account
  2. Ensure that the virus and security software on your computers and mobile devices is up-to-date and current
  3. Don't use public computers (for instance, at an internet café), or unsecured wireless 'hotspots', to do your internet banking or payments
  4. Safeguard all your personal information and documents - this information can be used to steal your identity
  5. Shred any sensitive information from financial organisations or utility companies when no longer needed
  6. Review your credit reference report regularly; this may be the earliest way to spot fraudulent activity when you are the victim identity theft. Please note there may be a charge for this.

Credit reference agencies:

Be alert for bogus emails and phone calls

  1. American Express will never ask for sensitive account details by email or phone. However, if we call you, we will ask a few security questions relating to your account, so we can be sure who you are.
  2. If you are at all in doubt about whether the email or call is genuine, contact us using the phone number on the back of your Card or on your statement.

Keep your Card safe

  1. Never let anyone else use your Card
  2. Immediately sign the back of new Cards
  3. Always destroy old, expired cards by cutting them up
  4. Let us know immediately if you've lost your Card, or think it may be stolen. We will then be able to cancel the Card and prevent fraudulent transactions. If you have lost your Card or think you’ve been a victim of fraud, call American Express on 1300 132 639 from Australia or +612 9271 8664 from overseas.

Protect your PIN

  1. Never keep your PIN in your wallet, purse or diary, or record it in a way that others could understand
  2. Do not tell anyone else your PIN
  3. Always try to cover your hand when entering your PIN to prevent hidden cameras or others seeing your number

See how else we protect you.

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Terms & Conditions

1. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.