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LOST OR STOLEN CARD?

Simply call: 1300 132 639 from Australia or +612 9271 8664 from overseas.

SAFE AND SECURE: FREQUENTLY ASKED QUESTIONS

If you have received goods or services that are damaged or defective or not as described, the first course of action would be for you to contact the company directly with your complaint. Should you be unhappy with their response, we may be able to help. Just call us and we will take it from there. For more information, take a look at our statement enquiry pages.
Some American Express Cards include the Purchase Protection benefit. For eligible items which are stolen or damaged accidentally, the Purchase Protection benefit will replace, repair or refund the item for up to 90 days after the date of purchase. Conditions & Limits apply. To find out if your Card includes this benefit and for more information, click here and select your Card type.
Some American Express Cards include the Refund Protection benefit. We’ll take it back when others won’t. With the Refund Protection benefit, if you're dissatisfied with any eligible purchase you made with the Card and the merchant won't take it back, we'll reimburse you for the purchase price, subject to exclusions, up to $500 per item. Just contact us within 90 days of the date of purchase. To find out if your Card includes this benefit and for more information, click here and select your Card type. Conditions & Limits apply.