Be spoilt by your points when you shop online at
American Express® has partnered with David Jones to bring you a whole new way to shop. You now have the power to use your Membership Rewards points1, your way, to buy the things you love at David Jones.
By using your Card to shop online at David Jones, you can choose to pay for your
entire purchase using Membership Rewards points, or use a combination of
Points + Pay2.
And with all of the finest brands across fashion, beauty and home, David Jones is sure to have the things you need.
Watch the demonstration video on how to shop with points.
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Frequently Asked Questions
David Jones has partnered with American Express, allowing eligible Card Members enrolled in the Membership Rewards program the ability to Shop with Points when making purchases online at DAVIDJONES.COM.AU
Customers who hold an eligible American Express Card, including the David Jones American Express and David Jones American Express Platinum Cards, now have the ability to select Membership Rewards points at checkout when shopping online at David Jones. Card Members can choose to either pay in full using their Membership Rewards points, or use a combination of Points + Pay.
Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. This includes the David Jones American Express and David Jones American Express Platinum Cards. However excludes the David Jones Storecard, Qantas American Express Cards, Velocity American Express Cards, and Supplementary Card Members. Please note, the Primary Card must be used to complete the redemption.
Any Card enrolled in the Membership Rewards program is eligible to use Shop with Points. Please note, the Primary Card must be used to complete the redemption, Supplementary Cards are not eligible. For the details of your specific cards, please contact American Express by calling the phone number on the back of your Card.
Membership Rewards points from multiple accounts cannot currently be aggregated to pay for a single order. You may use individual cards enrolled in Membership Rewards to make purchases with points at DAVIDJONES.COM.AU.
Simply browse and shop online at DAVIDJONES.COM.AU. Add items to your Shopping Bag and upon Checkout, select Membership Rewards points as the payment method.
You will be required to enter your Card details into a secure form including:
- Cardholder Name
- Card Number
- Expiry Date
- CVN (CID)
Your current points balance will be displayed. On a PC browser experience, you can simply click and drag the slider from left to right to adjust the Points + Pay values. On a mobile browser, this is achieved by using the plus and minus buttons.
Please note the minimum number of points that can be redeemed is 3,000 points.
You must agree to the Membership Rewards Terms and Conditions to complete the checkout process and place your order.
No, you can complete your purchase by choosing Guest checkout which will enable you to place an order without creating an account. However, in order to make future purchases even faster and track the progress of your orders, you have the option of creating an account during the checkout process. Returning customers are able to sign-in upfront.
If you have a Membership Rewards points balance that is less than 3,000 points, you may not see available points on the payments page. If there is an error in displaying your Membership Rewards account points balance, please contact American Express by calling the phone number on the back of your Card.
Membership Rewards points cannot be redeemed for cash or used as payment towards David Jones American Express Cards, David Jones Storecards, Lay-by accounts or purchases made through the Wine Club or for David Jones eGift Cards. Other exclusions may apply and may change from time to time.
No. There is no fee for using Membership Rewards points at DAVIDJONES.COM.AU
Yes, you may apply any eligible promotional coupons to orders paid using Membership Rewards points.
David Jones American Express Card Members can redeem 13,300 Membership Rewards points for AUD$100 worth of value. American Express Card Members can redeem 13,500 Membership Rewards points for AUD$100 worth of value. A minimum of 3,000 points must be redeemed for every transaction.
If you don’t have enough Membership Rewards points, you can pay with any combination of Membership Rewards points and your American Express Card. A minimum of 3,000 points must be redeemed for every transaction.
Yes, you will earn Membership Rewards points for the pay component of the transaction on your American Express card.
As per the Membership Rewards terms and conditions, Membership Rewards points cannot be refunded once used to make purchases at DAVIDJONES.COM.AU. However, if you are not completely satisfied with your purchase made using Membership Rewards points, you can return it to any David Jones store or to the address below with your proof of purchase and David Jones will provide you with a Returns Card to the value of the item being returned, in Australian dollars. The Returns Card may be used to make purchases at any David Jones store in Australia, excluding the online webstore.
For products purchased online, you will be responsible for any costs involved and may return the item by sending it to:
David Jones Fulfilment Centre
Dock 8, Corner of Derby & Stubbs Streets
Please include your completed Return Slip, which is located on the back of your Proof of Purchase with your goods. An Online Customer Service Assistant will call you to process your return once the goods have been received. David Jones will not reimburse postage costs for returned items unless the item is faulty.
No, currently you can only redeem your Membership Rewards points online at DAVIDJONES.COM.AU. You can however use Membership Rewards points to redeem for David Jones Gift Cards at DAVIDJONES.COM.AU or membershiprewards.com.au and use them to shop in store at David Jones.
There are a number of reasons that your transaction may not have been successful. For example, if your card has expired or you are not enrolled in the Membership Rewards program, you have an insufficient points balance or your card is not eligible to Shop with Points. For more information, please review the Frequently Asked Questions or contact American Express by calling the phone number on the back of your Card.
By using your Membership Rewards points to make at purchase at DAVIDJONES.COM.AU you consent to David Jones accessing and using your personal information in order to process the transaction. Personal information will not be stored for any other purposes.
You can contact the David Jones Online Customer Service Team on 1800 354 663, 9:00am - 9:00pm, 7 days per week (EST) for all Online Order enquiries. Additional delivery information is available at DAVIDJONES.COM.AU/Delivery-information
Please contact American Express to discuss your account status by calling the number on the back of your Card.