I have a cancelled recurring periodic charge that is still showing on my statement.
For any recurring charge‚ like a subscription‚ a company may have terms and conditions to automatically commence payments if you do not cancel within a specified time limit – in the first instance‚ you should check with the company what these are.
If you have cancelled a subscription within a company’s terms and conditions‚ prior to the charge date‚ and you have proof of the cancellation‚ we can help.
There are two ways you can contact us with regards to a cancelled recurring charge on your statement.
Simply call us – enter your Card number then follow the prompts in our automated voice system. To locate the number go to Contact Us
Complete the Dispute Form online, then print, sign and simply fax or mail to the contact details on the form (please remember to attach all records requested with the form).