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How to Activate Your American Express® Card

Have you received your brand new American Express Card in the mail yet? There’s just one more step before you can start using your Card - you will need to activate your Card and select a PIN if you haven’t already! Luckily, there are 3 simple and convenient ways you can choose to activate your Card.

February 19, 2021 in Benefits

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Activate your American Express Card on the Amex App

One way to activate your American Express Card is by downloading the Amex App and following these steps:

 

  1. Download the Amex App from Google Play or the App Store onto your mobile device.
  2. Select “Activate Card and Online Account” to start or log in to an existing account to add a Card.
  3. Enter your Card details.
  4. Verify your identity by completing the security questions that appear.

Activate your American Express Card online

You can also choose to activate your Card online at americanexpress.ca/activate. You will need to have your Card ready in hand to input the required information. Follow these steps to activate your American Express Card online:

 

  1. Visit americanexpress.ca/activate to begin.
  2. Enter your 15-digit Card number and 4-digit Card ID.
  3. Verify your identity and create a PIN.
  4. Set up your account preferences when prompted.
  5. Complete your American Express account registration.

Activate your American Express Card over the phone

Another way to activate your American Express Card is by calling us. You can call toll-free, 24 hours a day, 7-days a week. You will be asked to provide your Card number (if this is a replacement Card, this refers to your new Card number) as well as some personal information in order to verify your ID.

What to do after you activate your American Express Card

Once you have activated your American Express Card, it’s time to enjoy the security features and benefits on your new Card. Here’s a quick list of what to do after activation:

Set your PIN

If you missed this step during activation, you can still easily create a PIN through the Amex App or your Online Services Account. Simply tap “Manage Card PIN” in the app or log into your account online to begin. With an Online Services, you can also view your statements, track and manage expenses, and set up any alerts for your account.

Add your Card to mobile wallets

Navigate to any Mobile Wallet App on your mobile device and register your new American Express Card to enable quick and contactless payment wherever American Express contactless payments are accepted.

Download the Amex App

If you haven’t already, downloading the Amex App on your device allows you to set up notifications and alerts, making it easy to monitor your account and access your benefits on the go.

Get Rewarded with Amex Offers

Register your eligible Card for offers with one click on your Online Services Account or on the Amex App so you get rewarded at the places you like to shop, dine, travel, and more1.

Set up recurring bill payments

On your Online Account, you can also set up pre-authorized payments2 to automatically manage your account balance each month from your bank account.

Review your American Express Cardmember Agreement

Take the time to read your Cardmember Agreement, where you can find information specific to your Card as well as the terms you’ve agreed to by using your account (or by signing and keeping the card).

Explore Our Cards

American Express offers a range of Cards with different rewards and benefits tailored to your lifestyle and interests.