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Fraud protection

 

Feel secure knowing we make
fraud protection our business.

 

 

 

 

 

 

 

 

 

 

WHAT TO DO IN AN EMERGENCY

Lost your card or think you’ve been a victim of fraud? Call 1-800-869-3016 or the number on the back of your card.

Outside of Canada (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661.

Simple steps to help you stay protected

Step 1

Check your statements thoroughly as soon as you receive them. This is also easy to do with Online Services where you can check your transactions daily.

Step 2

Register for Account Alerts with Online Services which gives regular email or SMS updates on your account balance.

Step 3

Register for Push Notifications via the Amex App* to receive account updates on the go.

 

Fraud prevention

 

It’s all about patterns. Our intelligent security systems continually monitor your spending patterns for anything odd, helping stop fraud in its tracks. Your Account is regularly scanned and if we detect something unusual, we’ll contact you to check it’s a purchase you made.

Our Fraud Protection Guarantee**

 

Your security is important to us. In the unfortunate event of a fraudulent transaction on your account, we offer a Fraud Protection Guarantee. It states that if you’re a victim of fraud who has taken reasonable care to protect your account details, PIN, and any device on which you have added your account information, you won’t be held responsible for any fraudulent charges.

Identity theft

 

Find out what you can do to help keep your financial details safe and secure.

FAQs

 

Not a Cardmember yet?

 

Find the right American Express Card for you.

 

Alerts & Notifications

 

 

Keep track of your account with personalized updates through Email, SMS, and/or our Amex App*.

 

 

 

American Express
SafeKey®

 

Shop even more confidently, with an extra layer of protection online at participating merchants.