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Troubles while travelling?
Help is one call away.












Travel with confidence


Whether you're travelling for business or leisure, you can shop with confidence knowing wherever you are in the world, we’re not far away.

Emergency Card replacement


Was it the friendly stranger in Amsterdam? The roller-coaster in Rochester? Who knows. Maybe you’ll find it behind your desk five years from now.


It doesn’t matter how it happened, we’ll arrange a new Card for you as quickly as possible. If you have your Card loaded in your Mobile Wallet, you may be able to use your device to pay while you’re waiting for your replacement Card. Just call us – we’ll help you figure it out.


Travel Emergency Assistance


If you run into troubles while travelling, help is one call away.  Travel Emergency Assistance, a 24-hour telephone service – can refer you to hospitals, embassies, doctors and lawyers around the world.  They can also provide you with key travel information, including details on visa and inoculation requirements, 7 days a week.


To prepare you for any situation that may arise during your travels, American Express offers out-of-town emergency medical and legal referrals and important travel-specific information (such as visa requirements or customs and inoculation regulations) available by telephone, 24 hours a day, 7 days a week. 


Note: All the services associated with the Travel Emergency Assistance are provided worldwide with the exception of some countries (it is best to check with Customer Service). 


For assistance when you need it most, contact the Travel Emergency Service at 1-800-678-5523 

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Fraud Protection


We have intelligent security systems in place to help protect your Card from fraud1.




Alerts & Notifications


Keep track of your account with personalized updates through Email, SMS, and/or our Amex App.