Travelling
abroad
Troubles while travelling?
Help is one call away.
Travel with confidence
Whether you're travelling for business or leisure, you can shop with confidence knowing wherever you are in the world, we’re not far away.
Emergency Card replacement
Was it the friendly stranger in Amsterdam? The roller-coaster in Rochester? Who knows. Maybe you’ll find it behind your desk five years from now.
It doesn’t matter how it happened, we’ll arrange a new Card for you as quickly as possible. If you have your Card loaded in your Mobile Wallet, you may be able to use your device to pay while you’re waiting for your replacement Card. Just call us – we’ll help you figure it out.
Contact Us
In Toronto: (905) 474-0870
North America: 1 800 668-2639
International (please call collect): (905) 474-0870
Travel Emergency Assistance
If you run into troubles while travelling, help is one call away. Travel Emergency Assistance, a 24-hour telephone service – can refer you to hospitals, embassies, doctors and lawyers around the world. They can also provide you with key travel information, including details on visa and inoculation requirements, 7 days a week.
To prepare you for any situation that may arise during your travels, American Express offers out-of-town emergency medical and legal referrals and important travel-specific information (such as visa requirements or customs and inoculation regulations) available by telephone, 24 hours a day, 7 days a week.
Note: All the services associated with the Travel Emergency Assistance are provided worldwide with the exception of some countries (it is best to check with Customer Service).
For assistance when you need it most, contact the Travel Emergency Service at 1-800-678-5523
Eligible Cards
The Platinum Card® from American Express®
The American Express® Gold Rewards Card
The American Express® Card
The American Express® AeroplanPlus®* Reserve Card
The American Express® AeroplanPlus®* Platinum Card
The American Express® AeroplanPlus®* Gold Card
The American Express® AeroplanPlus®* Card
The Marriott Bonvoy™ American Express® Card
Not a Cardmember yet?
Find the right American Express Card for you.
Fraud Protection
We have intelligent security systems in place to help protect your Card from fraud1.
Alerts & Notifications
Keep track of your account with personalized updates through Email, SMS, and/or our Amex App.
Terms and Conditions
1 We will guarantee protection against fraudulent payments on your Card, provided you have taken the responsibility to notify us immediately, and you have complied with your Card Terms and Conditions.
®: Used by Amex Bank of Canada under license from American Express.
- About American Express
- Trademarks
- Terms & Conditions of Use
- Updated Online Privacy Statement (01/2018)
- Complaint Handling
- Codes of Conduct & Commitments
- Amex Bank of Canada Prime Rate
- Security Alerts
- Accessibility Policy
- Accessibility Plan
- Cardmember Agreements
Amex Bank of Canada, P.O. Box 3204, Station F, Toronto, ON M1W 3W7
Copyright © 2019 American Express Company