Business Travel & Rewards

Terms & Conditions

®: Used by Amex Bank of Canada under license from American Express 

†: All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.

 

1. Global Lounge Collection - Holders of the Business Platinum Card may access participating Canadian and International airport lounges (“Participating Lounges”) on a complimentary basis, upon presentation of the required entry documentation. Participating Lounges may change from time to time. House rules, terms, and conditions of Participating Lounges apply. Use of Participating Lounges is subject to availability. Unless otherwise stated, Participating Lounge access cannot be used in conjunction with any other offer or benefit and is subject to change or cancellation at any time.
   
   
2. Global Lounge Collection - Holders of the Corporate Platinum Card may access participating Canadian and International airport lounges (“Participating Lounges”) on a complimentary basis, upon presentation of the required entry documentation. Participating Lounges may change from time to time. House rules, terms, and conditions of Participating Lounges apply. Use of Participating Lounges is subject to availability. Unless otherwise stated, Participating Lounge access cannot be used in conjunction with any other offer or benefit and is subject to change or cancellation at any time.
   
   
3. Fine Hotels & Resorts - Valid only for new Fine Hotels & Resorts (FH&R) bookings made through Platinum Card Travel Service or americanexpress.ca/travel (online bookings currently only available to Basic Platinum Cardmembers). Payment must be made with an American Express Card in the Canadian Business Platinum Cardmember’s name. Available for Canadian cardholders of The Business Platinum Card® from American Express. Business Platinum Cardmember must travel on the itinerary booked under FHR reservations to be eligible for benefits described. Limit of one (1) benefit package per room per stay. Benefit package can include Noon check-in, Room upgrade, Daily breakfast for two people, 4pm late check-out, plus an additional special benefit. Noon check-in and room upgrade based on availability and provided at check-in. Certain room categories are not eligible for room upgrades. Call Platinum Card Travel Service for details. Breakfast varies by property but will be at minimum a continental breakfast. Additional special benefit varies by property, is subject to change, and cannot be redeemed for cash. FHR cannot be combined with other offers unless indicated. Benefit package expires at check-out. Business Platinum Cardmembers may book up to a maximum of three (3) rooms under the FHR Program per stay. Back-to-back stays within a 24-hour period at the same FHR property are considered one stay. In the event the Business Platinum Cardmember cancels the reservation(s), FHR rates and benefit package will no longer apply to any remaining reservation(s). Participating Fine Hotels & Resorts properties and benefits are subject to change. Complimentary In-Room Wi-Fi is provided, with the exception of Explora Patagonia, where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Cardmember will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Cardmember's final statement upon check-out.
   
   
4. Fine Hotels and Resorts: In order to receive the Fine Hotels & Resorts Program amenities and rates, reservations must be made through Personalized Travel Service from Amex Canada Inc. Payment must be made using the American Express Corporate Platinum Card in the Corporate Platinum Cardmember's name. Room upgrade at check-in is based on availability. Fine Hotels & Resorts program amenities and rates are not combinable with other programs. One special program amenity per room, per stay. Cardmembers may reserve up to two (2) additional rooms other than for his/her own use inclusive of the standard amenities and negotiated rate. The Cardmember must accompany the party as a guest for which Fine Hotels & Resorts program reservations are made. If the Cardmember cancels his/her reservation, the Fine Hotels & Resorts program rates and amenities will no longer apply to any remaining reservation(s). Certain terms and conditions apply.
   
   
5. Purchase must be charged in full to an American Express Card. Subject to availability and to event and ticketing terms, restrictions, verification procedures, and fees. Tickets and packages may not be transferable and should not be resold. No refunds and no exchanges subject to merchant’s obligations under applicable law.
   
   
6. Upon authorization by the Business Platinum Cardmember, Concierge uses its best efforts to source or arrange the purchase of requested goods or services from a supplier. There is no charge for using the services of Concierge, however the Cardmember will be responsible for paying the supplier for any purchases and/or shipping charges you authorize, as well as any other fees or related costs that may apply. Amex Bank of Canada cannot be responsible for the acts or omissions of suppliers and cannot guarantee successful fulfillment of Cardmember requests in all instances.
   
   
7. Concierge Services: There is no cost for Platinum Concierge consultation, although Cardmember is responsible for any purchase and/or shipping charges they authorize. Fees may apply for meetings and event planning. Upon authorization by the Cardmember, Corporate Platinum Card Concierge uses its best efforts to arrange the purchase of requested goods and services from a supplier. Amex Bank of Canada cannot be responsible for the acts or omissions of suppliers and cannot guarantee successful fulfillment of Cardmember requests in all instances.
   
   
8. Underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit www.rsagroup.ca
   
   
9. The Fixed Points Travel Program applies to return airfares offered through American Express Travel Services Canada or americanexpress.ca/travel. Card account must be in good standing. To be eligible and be presented with this redemption option, you must have sufficient Membership Rewards points (“points”) at the time of booking. When booking for multiple travellers on the same itinerary, you must have enough points to cover all travellers.
   
   Under the Fixed Points Travel Program, a fixed number of points covers the base ticket price of eligible flights up to the applicable maximum base ticket price. The flight grid includes the fixed number of points with the corresponding applicable maximum base ticket price required per category.
   
   The base ticket price (often referred to by airlines as the base fare) excludes taxes, fees, and carrier surcharges. You will be charged for these additional costs and any dollar amount that exceeds the applicable maximum base ticket price. If the base ticket price for an eligible flight is below the applicable maximum base ticket price, the difference: (i) cannot be used to cover taxes, fees, or carrier surcharges; (ii) will not be credited to your Card account; and (iii) will not be applied to cover additional costs associated with changes or cancellations. The full cost of the flight, including taxes, fees, and carrier surcharges will be charged to your Card upon booking. Within 5-10 business days from the date of booking, you will receive a statement credit for the base ticket price up to the applicable maximum base ticket price.
   
   Example 1:
   A select route requires a redemption of 20,000 points and the maximum base ticket price is $300. If an eligible flight for this route has a base ticket price of $250 plus $100 in taxes, fees, and carrier surcharges (total cost of flight amounts to $350), then you will be required to redeem 20,000 points and will be charged $350; you will then receive a statement credit for $250 (the base ticket price).
   
   If you decide to change this booking reservation for a new eligible flight with a higher base ticket price (such as $275), then in addition to all other applicable charges, you will also be required to pay an additional $25 (the difference between $250 and $275) even though the new base ticket price is below the $300 maximum base ticket price.
   
   Example 2:
   A select route requires a redemption of 20,000 points and the maximum base ticket price is $300. If an eligible flight for this route has a base ticket price of $350 plus $100 in taxes, fees and carrier surcharges (total cost of flight amounts to $450), then you will be required to redeem 20,000 points and will be charged $450; you will then receive a statement credit for $300 (the maximum base ticket price).
   
   You are responsible for any additional charges as a result of any changes or cancellations to your booking. Subject to an airline’s policy, a change or cancellation may result in a credit to your Card account and/or a credit with the respective airline. In neither case will the points you redeemed for this flight be returned to you. Flight availability and prices of flights are subject to availability and set by the airlines. Eligible routes are based on the International Air Transport Association airport code classification.
   
   If the American Express Installment Program applies to you and you also redeem points for one or more transaction(s), the Installment Program will take precedence and the credit will apply to your account in the regular course. This could result in you having a credit balance on your account. If you want to reduce the credit balance, you can cancel any active installment plans you may have. See the Installment Program terms and conditions in your Cardmember Agreement for details, if applicable.
   
   American Express can suspend or terminate the Fixed Points Travel Program at any time it deems necessary, and reserves the right to change these Terms and Conditions, including but not limited to the flight grid above, at any time.
   
   The Terms and Conditions of the American Express Membership Rewards Program will continue to apply. Visit MembershipRewards.ca to view the full Membership Rewards Program Terms and Conditions. In the event of a conflict, these Terms and Conditions prevail for the Fixed Points Travel Program.
   
   
10. You can redeem Membership Rewards points for a statement credit toward an Eligible Purchase charged to an Eligible Card. You must redeem a minimum of 1,000 Points per redemption. Redemption rates may vary by Eligible Card. Statement credits on your Card Account should not exceed the aggregate amount of the Eligible Purchase(s) on your Eligible Card. You can register for online services to view your Eligible Purchases and to redeem online. Only Eligible Purchases posted to your Card Account during the last 3 months, up to 150 most recent Eligible Purchases, will be displayed for redemption. If you wish to redeem points toward an Eligible Purchase within the last 12 months that is not displayed online, please contact us at the number listed on the back of your Card. Eligible Travel Purchases: 1,000 points=$10 statement credit. All other eligible purchases: 1,000 points=$7 statement credit.
    
    
11. Membership Rewards points can be redeemed for Gift Cards, Certificates, and other merchandise. The Gift Card or Certificate is subject to the Terms and Conditions indicated on the reward. For Full Membership Rewards Terms & Conditions, visit membershiprewards.ca, or call the number on the back of your Card.