I need to make a claim related to an insurance coverage offered for my card. What should I do?
The online claims portal is an easy and fast solution to submitting a claim. If you would like to make a claim online, please visit the RSA claims portal. Once submitted, you can also track the status of your claim through the portal.
What insurance coverage does my Card include?
For questions about the insurance benefits on your Consumer or Small Business Card and to view the Certificates of Insurance, please visit our Insurance page.
For questions about the insurance benefits on your Corporate Card, please visit our Customer Center and select your Card under the “Card Benefits” tab to view your Certificates of Insurance.
I want to travel despite government guidelines advising against it. Does my insurance cover this?
In light of the World Health Organization declaring COVID-19 a global pandemic, the Government of Canada continues to have a formal travel advisory in place limiting all non-essential travel outside of Canada. However, the decision to travel is a personal one. In a rapidly changing environment, understanding your insurance coverage can be important.
For questions about the insurance benefits on your Consumer or Small Business Card and to view the Certificates of Insurance, please visit our Insurance page. For questions about the insurance benefits on your Corporate Card, please visit our Customer Center.
For more information regarding insurance coverages while travelling, visit the RSA FAQ page. We also encourage you to regularly visit the Government of Canada’s Travel Advice and Advisories page for the most up to date information.
I am enrolled in the optional balance protection insurance on my Card. Am I eligible to claim?
You may be eligible to claim in times of need such as job loss, illness, injury, or death. For more information about the coverage available to you, please refer to the certificate of insurance you received in your welcome package. If you would like to file a claim or check your claim status with our insurance provider, please visit the Assurant claims portal. Insurance is provided by American Bankers Life Assurance Company of Florida and American Bankers Insurance Company of Florida.