Stay on top of your account with Online Services. It’s free‚ easy to set up‚ keeps you informed on the go, saves you time, and provides you a fast way to make a payment to your Card account.
Stay on top of things, when it suits you
With our Online Services, you can stay on top of your account. You can enroll in Online-Only Statements, enjoy fast, secure access to your statements and more.
Manage your account online:
- Enroll in Online-Only Statements
- View your current balance
- Update your billing address and other contact information instantly
- Opt-in to receive e-mail updates about exciting new product or merchant offers for your Card
- Download your statements in Quicken®, MS Excel® or MS Money®
- View your statements 24/7 from anywhere, easily and safely
- Keep track of your account at your own convenience – sort your transactions by date, see how much you’ve spent or where you’ve used your Card
Use Account Alerts1 to stay informed:
- Sign up for e-mail alerts to help avoid late payments
- You can choose to receive an alert when you are close to your credit limit or a certain number of days before your payment is due
- Find out tips on how to be Card smart
Chip & PIN technology provides you with greater security as it uses an embedded microchip to encrypt account information, making it more difficult for unauthorized users to copy or access data. This can reduce fraud on lost, stolen, and counterfeit Cards. When you use a Chip Card, the transaction is validated when you enter a unique PIN that is provided only to you.
Less paper, more convenience
With your new American Express® AIR MILES®* Reserve Credit Card, you can choose how to use your account. You can manage your account online, enroll in Online-Only Statements, and pay your bills the way that's most convenient for you. Use your new Card to help manage your monthly finances by paying your balance in full, or should you choose to, pay it off over time.
Why choose Paperless billing?
- Archive up to 6 months of your statements electronically and save on paper, space and time spent looking for information.
- Retrieve a copy of any online statement dating back to 2 years – FREE
- View your statement in a password protected, secure environment within Online Services
Help is just a call or click away.
Wherever you go, you can always stay in touch.
From our phone numbers to our social channels, you have a way to reach us with questions or for assistance. Here you’ll find a list of ways to easily stay in touch with our many services.
American Express Worldwide
Customer Service (Canada and U.S. toll free) 1-800-869-3016
Worldwide Customer Service (International Collect) 1-905-474-0870
AIR MILES®* Reward Program
AIR MILES®* Concierge Service (Canada and U.S. toll free) 1-888-606-8888
AIR MILES®* Concierge Service (International Collect) 1-416-552-2575
Front Of The Line® 1-800-265-5566
Priority Pass Membership Enrollment 1-800-869-3016
Emergency Medical Insurance
Coverage inquiries, please call 1-866-610-8390
Assistance during your trip, to make a claim or check the status of a claim please call 1-866-426-7505 toll-free from the US & Canada, or (905) 816-1884 collect from anywhere in the world
Lost or Stolen Baggage Insurance, Flight Delay Insurance, Baggage Delay Insurance, Hotel/Motel Burglary Insurance
In Canada/U.S. 1-866-426-7505
International (call collect) 1-905-816-1884
Car Rental Theft and Damage Insurance, Buyer’s Assurance® Protection Plan, Purchase Protection® Plan
In Canada/U.S. 1-800-243-0198
International (call collect) 1-905-475-4822
Travel Accident Insurance
In Canada/U.S. 1-877-777-1544