You can count on service that goes above and beyond. From 24/7 American Express Customer Care to exclusive AIR MILES®* Concierge Service, we’ll take good care of you.
- Amex 24/7 Customer Care
- AIR MILES®* Concierge Service
- Travel and Retail Coverage
- Entertainment Access
Service around the clock
As an American Express Cardmember, you can enjoy outstanding service. With access to American Express 24 hours a day, 7 days a week servicing, our dedicated team of Customer Care Professionals are ready to take your call around the clock.
Let the AIR MILES®* Concierge Team help find you a memorable experience.
It’s nice to know you have access to an AIR MILES®* Concierge Specialist available exclusively for American Express AIR MILES Reserve Credit Cardmembers. One of the AIR MILES Concierge Specialists will be pleased to help you book flights for AIR MILES®* FlexFlyTM*1‡ Redemptions, help you take advantage of your annual exclusive Companion Flight Benefit2‡, as well as offer you personalized travel planning. You can visit the AIR MILES Concierge team online at www.airmiles.ca and email the Concierge Specialist of your choice to book an appointment. The AIR MILES Concierge Specialist will call you at a convenient time to work with you to bring your travel plans to life.
AIR MILES Concierge Specialists have expertise in the travel industry and can help you find the travel experience of your dreams. Take advantage of the extended weekday hours of operation and call answer priority you’ll receive from the AIR MILES Concierge team through the dedicated phone number on the back of your Card.
Peace of mind when you’re away from home
- Emergency Medical Insurance 3† (Out of province/country): Provides coverage for eligible emergency medical expenses incurred while traveling outside your Canadian province or territory of residence, for the first 15 consecutive days of each trip, up to a maximum of $5,000,000 per insured person, for all insured persons under the age of 65.
- Car Rental Theft and Damage Insurance 4†:Save money when travelling with the Car Rental Theft and Damage Insurance included on your American Express® AIR MILES®* Reserve Credit Card. Where allowed by law, you will be automatically covered for damage or theft of your rental car with an MSRP of up to $85,000. To take advantage of this protection, simply decline the Loss Damage Waiver (LDW) or similar option offered by the car rental company, and fully charge your rental to your American Express® AIR MILES®* Reserve Credit Card. There’s no additional charge for this coverage, and you save yourself the daily insurance fee (usually $16 to $23 per day) charged by the car rental company.
- $100,000 Travel Accident Insurance 5†: Up to $100,000 of Accidental Death and Dismemberment Insurance covers you, your spouse and dependent children under the age of 23 when any of you travel on a common carrier (plane, train, bus or ship) and charge your tickets to your American Express AIR MILES Reserve Credit Card. Supplementary Cardmembers, their spouses and dependent children under age 23 are also covered.
- Lost or Stolen Baggage Insurance 3†: When you fully charge your airline tickets to your American Express AIR MILES Reserve Credit Card, you can receive up to $500 coverage for loss or damage to your luggage or personal effects while in transit.
- Flight Delay Insurance 3†: Charge your airline ticket to your American Express AIR MILES Reserve Credit Card and receive up to $500 coverage (aggregate maximum with Baggage Delay Insurance) for hotel, motel, restaurant expenses and other sundry items.
- Baggage Delay Insurance 3†: Book a flight with your American Express AIR MILES Reserve Credit Card and receive up to $500 coverage (aggregate maximum with Flight Delay Insurance) for reasonable and necessary emergency purchases.
- Hotel/Motel Burglary Insurance 3†: Charge your Hotel/Motel arrangements to your American Express AIR MILES Reserve Credit Card and receive automatic coverage of up to $500 against the loss of most personal items if your hotel/motel is burglarized.
- Buyer’s Assurance® Protection Plan 6†: Automatically doubles the manufacturer’s original warranty up to one additional year when you charge the full purchase price to your American Express AIR MILES Reserve Credit Card.
- Purchase Protection® Plan 7†: Automatically, without registration, insures your eligible purchases against accidental physical damage and theft when you use your American Express AIR MILES Reserve Credit Card.
Other Card Services and Benefits
- Fraud Protection Guarantee: Use your Credit Card online or off, and you won't be held responsible for any fraudulent charges, as long as you've taken reasonable care to protect your account details and PIN. Notify us at once if your Card is lost or stolen or you suspect it is being used without your permission.
- Emergency Card Replacement: If your Card or Supplementary Card is lost or stolen, no worries. Simply call us at 1-800-869-3016 and we’ll arrange to get you a replacement Card. If you are travelling, we’ll work with your itinerary to get a Card to you as soon as possible.
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