Skip to main content
Start of menu
Close Menu

You can count on service that goes above and beyond. From 24/7 American Express Customer Care to exclusive AIR MILES®* Concierge Service, we’ll take good care of you.

Service around the clock

As an American Express Cardmember, you can enjoy outstanding service. With access to American Express 24 hours a day, 7 days a week servicing, our dedicated team of Customer Care Professionals are ready to take your call around the clock.

Let the AIR MILES®* Concierge Team help find you a memorable experience.

It’s nice to know you have access to an AIR MILES®* Concierge Specialist available exclusively for American Express AIR MILES Reserve Credit Cardmembers. One of the AIR MILES Concierge Specialists will be pleased to help you book flights for AIR MILES®* FlexFlyTM*1‡ Redemptions, help you take advantage of your annual exclusive Companion Flight Benefit2‡, as well as offer you personalized travel planning. You can visit the AIR MILES Concierge team online at www.airmiles.ca and email the Concierge Specialist of your choice to book an appointment. The AIR MILES Concierge Specialist will call you at a convenient time to work with you to bring your travel plans to life.

AIR MILES Concierge Specialists have expertise in the travel industry and can help you find the travel experience of your dreams. Take advantage of the extended weekday hours of operation and call answer priority you’ll receive from the AIR MILES Concierge team through the dedicated phone number on the back of your Card.

Peace of mind when you’re away from home

Travel Insurance

  • Emergency Medical Insurance 3 (Out of province/country): Provides coverage for eligible emergency medical expenses incurred while traveling outside your Canadian province or territory of residence, for the first 15 consecutive days of each trip, up to a maximum of $5,000,000 per insured person, for all insured persons under the age of 65. 
  • Car Rental Theft and Damage Insurance 4†:Save money when travelling with the Car Rental Theft and Damage Insurance included on your American Express® AIR MILES®* Reserve Credit Card. Where allowed by law, you will be automatically covered for damage or theft of your rental car with an MSRP of up to $85,000. To take advantage of this protection, simply decline the Loss Damage Waiver (LDW) or similar option offered by the car rental company, and fully charge your rental to your American Express® AIR MILES®* Reserve Credit Card. There’s no additional charge for this coverage, and you save yourself the daily insurance fee (usually $16 to $23 per day) charged by the car rental company. 
  • $100,000 Travel Accident Insurance 5†: Up to $100,000 of Accidental Death and Dismemberment Insurance covers you, your spouse and dependent children under the age of 23 when any of you travel on a common carrier (plane, train, bus or ship) and charge your tickets to your American Express AIR MILES Reserve Credit Card. Supplementary Cardmembers, their spouses and dependent children under age 23 are also covered. 
  • Lost or Stolen Baggage Insurance 3†: When you fully charge your airline tickets to your American Express AIR MILES Reserve Credit Card, you can receive up to $500 coverage for loss or damage to your luggage or personal effects while in transit. 
  • Flight Delay Insurance 3†: Charge your airline ticket to your American Express AIR MILES Reserve Credit Card and receive up to $500 coverage (aggregate maximum with Baggage Delay Insurance) for hotel, motel, restaurant expenses and other sundry items. 
  • Baggage Delay Insurance 3†: Book a flight with your American Express AIR MILES Reserve Credit Card and receive up to $500 coverage (aggregate maximum with Flight Delay Insurance) for reasonable and necessary emergency purchases. 
  • Hotel/Motel Burglary Insurance 3†: Charge your Hotel/Motel arrangements to your American Express AIR MILES Reserve Credit Card and receive automatic coverage of up to $500 against the loss of most personal items if your hotel/motel is burglarized.

Retail Coverage

  • Buyer’s Assurance® Protection Plan 6†: Automatically doubles the manufacturer’s original warranty up to one additional year when you charge the full purchase price to your American Express AIR MILES Reserve Credit Card. 
  • Purchase Protection® Plan 7†: Automatically, without registration, insures your eligible purchases against accidental physical damage and theft when you use your American Express AIR MILES Reserve Credit Card.

Other Card Services and Benefits

  • Fraud Protection Guarantee: Use your Credit Card online or off, and you won't be held responsible for any fraudulent charges, as long as you've taken reasonable care to protect your account details and PIN. Notify us at once if your Card is lost or stolen or you suspect it is being used without your permission. 
  • Emergency Card Replacement: If your Card or Supplementary Card is lost or stolen, no worries. Simply call us at 1-800-869-3016 and we’ll arrange to get you a replacement Card. If you are travelling, we’ll work with your itinerary to get a Card to you as soon as possible.


Entertainment Access.

Get advance and reserved ticket access8 to some of the hottest concerts, theatre productions, and special events across Canada.

To get the latest entertainment news from Front Of The Line®, sign up for e-Updates9 And visit our Facebook page to get a chance to win yourself some hot tickets.

Front Of The Line® logo

®, TM: Used by Amex Bank of Canada under license from American Express. 

®*,TM*: Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and Amex Bank of Canada.

†: All insurance coverage is subject to the terms and conditions of the respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully. 

‡ All Rewards offered are subject to the Terms and Conditions of the AIR MILES®* Reward Program, are subject to change and may be withdrawn without notice. To redeem for Travel and/or Merchandise Rewards, you must have accumulated sufficient AIR MILES®* reward miles in your Dream Balance. Some restrictions may apply. Quantities may be limited. Collectors must pay taxes, fuel surcharges and other applicable charges and fees on air, hotel and car rental Rewards. Travel Rewards may be subject to a minimum advance booking and availability from participating Suppliers. No cancellations, exchange or refunds for tickets, certificates or merchandise once booked or ordered. For complete details, visit airmiles.ca. For an AIR MILES reward mile balance update, a new or replacement AIR MILES Collector Card or redemption information please visit airmiles.ca. 

1. FlexFly - Visit www.airmiles.ca to book an appointment or call 1 888 606 8888 to speak to an AIR MILES®* Concierge Specialist to review your flight options. You will have access to additional airlines, destinations, and departure times not available in the AIR MILES Flight Program. Flights can be booked in economy or business class. You can redeem AIR MILES reward miles for the full cost of your flight (including surcharges, fees and taxes) or use a combination of AIR MILES reward miles and pay the difference with your American Express Card. Economy and Business Class redemption options subject to availability. The AIR MILES®* reward mile redemption rate for an AIR MILES®* FlexFly™* redemption is 770 AIR MILES®* reward miles per $100. 

2. Companion Flight Benefit - Once per year, based on the date your American Express AIR MILES Reserve Credit Card account was opened on our system, when a Basic Cardmember redeems up to a maximum of 1,450 AIR MILES®* reward miles for one round-trip flight in economy class within the AIR MILES®* Flight Program, they can receive a Companion Flight for the same itinerary, excluding service charges, taxes and fuel surcharges. Subject to availability. The Companion Flight benefit cannot be used in conjunction with the AIR MILES FlexFly Benefit. 

3. Underwritten by Royal & Sun Alliance Insurance Company of Canada. 

4. Underwritten by Royal & Sun Alliance Insurance Company of Canada. Coverage is in effect as long as you have fully charged your rental to your American Express AIR MILES Reserve Credit Card. There are specific conditions that apply to who may rent and drive the rental vehicle, the length of rental(s) and the type of vehicle covered. 

5. Travel Accident Insurance provides automatic coverage of up to $100,000 of Accidental Death and Dismemberment Insurance when you fully charge your common carrier (plane, train, ship or bus) tickets to your American Express AIR MILES®* Reserve Credit Card. Use the Card to book tickets for your spouse, dependent children (under 23) or any Supplementary Cardmember and they will also be covered. Spouse and dependent children (under 23) of Supplementary Cardmembers are also covered. Travel Accident Insurance is Underwritten by Chubb Life Insurance Company of Canada, Head Office in Canada: Toronto, Ontario, under Master Policy TMH600135. 

6. When you charge the full price on eligible purchases to your American Express AIR MILES®* Reserve Credit Card, the coverage given under the manufacturer’s original warranty is automatically doubled for up to one additional year. Buyer's Assurance Protection Plan is underwritten by Royal & Sun Alliance Insurance Company of Canada. 

7. Underwritten by Royal & Sun Alliance Insurance Company of Canada. Coverage is in excess of any and all other applicable insurance. 

8. Front Of The Line® - Purchase must be charged in full to an American Express Card issued by Amex Bank of Canada. Subject to availability and to event and ticketing agent terms, conditions and fees. Not all seats are available. All sales are final. No refunds. No exchanges. 

9. Front Of The Line® - The information you provide will only be used for purposes of providing Front Of The Line® Entertainment e-Updates.