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With our Online Services you can stay on top of your account. You can check statements, enroll in Online-Only Statements2, set account alerts and more, wherever you are.

Stay on top of things, when it suits you

Online Services give you anytime, anywhere access to your account. You can enroll in Online-Only Statements, enjoy fast, secure access to your statements and so much more.

Manage your account online:

  • Enroll in Online-Only Statements
  • Select and manage your 5 places, chosen from a list of select American Express merchants in Canada1
  • View your current balance
  • Update your billing address and other contact information instantly
  • Opt-in to receive e-mail updates about exciting new product or merchant offers for your Card
  • Download your statements in Quicken®, MS Excel® or MS Money®
  • View your statements 24/7 from anywhere, easily and safely
  • Keep track of your account at your own convenience – sort your transactions by date, see how much you’ve spent or where you’ve used your Card

Use Account Alerts2 to stay informed:

  • Sign up for e-mail alerts to help avoid late payments
  • You can choose to receive an alert when you are close to your credit limit or a certain number of days before your payment is due
  • Find out tips on how to be Card smart

Learn More

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Less paper, more convenience

With your new Choice Card from American Express™, you can choose how to use your account. You can manage your account online, enroll in Online-Only Statements, and pay your bills the way that's most convenient for you. Use your new Card to help manage your monthly finances by paying your balance in full, or should you choose to, pay it off over time - you choose.

Sign up for Online-Only Statements: 

  • Archive up to 6 months of your statements electronically and save on paper, space and time spent looking for information.
  • Retrieve a copy of any online statement dating back to 2 years – complimentary to you.
  • View your statement in a password protected, secure environment with Online Services

Learn more about managing your account:

Go Paperless

Enhanced security

Chip & PIN technology gives you greater security as it uses a microchip to encrypt account information, making it difficult for unauthorized users to copy or access data. This can reduce fraud on lost, stolen, and counterfeit Cards. When you use a Chip Card, the transaction is validated when you enter a unique PIN that is provided only to you.

Stay in the Know

Wherever you go, you can always stay in touch.

From our phone numbers to our social channels, you always have a way to reach us with questions or for assistance. Here you’ll find a list of ways to easily stay in touch with our many services.

To connect with us, like us on Facebook and sign up for email updates. You’ll be the first to learn about rewards, new benefits, exclusive events and special offers.

Important Numbers

Customer Service 24/7

(Account Inquiries, Lost or Stolen Cards or General Information)
  • Anywhere in Canada/U.S.

    1 800 869-3016
  • Montreal

    (514) 392-4444
  • Toronto/Outside Canada/U.S.

    (please call collect) (905) 474-9380

Front Of The Line®

  • 1-855-985-5000

®, TM: Used by Amex Bank of Canada under license from American Express.

1. Account must be in good standing. Membership Rewards points will be earned by the Basic Cardmember on the amount of all purchases, less credits and adjustments. Funds advances, interest, balance transfers, Amex cheques, annual fees (if applicable), other fees, and charges for travellers cheques and foreign currencies are not purchases and do not qualify for Membership Rewards points. Earn 1 Membership Rewards point for every $1.00 in Eligible Purchases at your 5 places, which means consumer purchases at Canadian locations of 5 places you (as the Basic Cardmember) choose from a predefined list of American Express merchants, and 1 Membership Rewards point for every $2.00 in other qualified purchases at locations other than your 5 places. A minimum purchase of $1.00 is required to earn points. View the list of participating merchants at www.americanexpress.ca/choose5places. List is subject to change without notice. Merchants with multiple locations may submit transactions from different locations using different codes. This means that we may apply a different earn rate for purchases at different locations of a merchant and you will not earn extra points at your 5 places if the merchant code is not in a bonus category. Extra points will not be earned at your 5 places where the merchant processes transactions using an electronic wallet, that are not made directly from the provider of the good or service, e.g. through a third party, or by using a mobile device (e.g. smart phone) with an attached card reader. Selection of your 5 places can be made once per calendar year and applies to all Supplementary Cards on the account. Additional conditions and restrictions apply as set out in the Membership Rewards Program Terms and Conditions and the Membership Rewards Program section following the Cardmember Agreement provided in the welcome package.

2. As an added benefit, you may automatically receive Account Alerts at the email address that you have provided. These Alerts can help you manage your account by letting you know when your payment is due and when we receive your payments. You can take advantage of additional Account Alerts, customize current settings or change your preferences within Online Services. Account Alerts are available via email or text message and are a free service for American Express Cardmembers. You can select to have your Account Alerts sent straight to your mobile phone; however this service is only available with select cell phone providers. Details are available within Online Services on the Account Alerts Preferences Page. Your mobile phone service provider may apply fees for incoming text messages. Please contact your provider for further details.