Welcome to American Express. It’s time to prepare for your first transaction. Take a few minutes while you’re online to complete the following steps and you'll be ready to welcome your first Cardmember.
1. (a) Ensure your terminal is ready. If you are experiencing any problems with your American Express terminal, please contact our Technical Support Unit at 1-877-834-7607 (24/7).
• Alternatively, you may contact your POS terminal provider who can assist you in programming your POS terminal to accept American Express Cards using your ten-digit American Express Merchant number.
(b) If you need a terminal to begin accepting American Express, please contact our Product Solutions Group at 1-800-528-0682 (Monday – Friday, 9am to 7:30pm EST).
2. Display American Express Point of Purchase (POP) material to show that you warmly welcome American Express Cards at your business.
• Attract new Cardmembers by displaying American Express POP material. Place an order online now or alternatively contact Merchant Services at 1-800-268-9877 (Monday – Friday, 8am to 8pm EST).
3. Register online for 24 hour online access to Merchant statement information. For fast and easy access, sign up for Online Merchant Services.
• Alternatively, statement information is also available by contacting our team at 1-800-268-9877(Monday – Friday, 8am to 8pm EST). Please have your 10 digit American Express Merchant number ready when you contact us.