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Voluntary Commitments and Codes of Conduct

Voluntary codes of conduct are non-legislated commitments which some organizations/industries such as Amex Bank of Canada voluntarily agree to follow; they generally outline the standards that consumers can expect from such organizations/industries.

The banking industry has developed and is committed to several voluntary codes designed to protect consumers. Amex Bank of Canada is committed to the following codes of conduct:

Fraud Protection Guarantee:

Feel secure knowing we make fraud prevention our business!

Code of Conduct for the Credit and Debit Card Industry in Canada:

The code of conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.

CBA Code of Conduct for Authorized Insurance Activities:

This code outlines the banks' standards for branch employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.

Model Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses:

A model code of conduct for bank dealings with small- and medium-sized businesses. The key elements of the model code are incorporated into individual bank codes.

Principles of Consumer Protection for Electronic Commerce: A Canadian Framework:

A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.

Guidelines for Transfers of Registered Plans:

What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.
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