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Voluntary Commitments and Codes of Conduct
Voluntary codes of conduct are non-legislated commitments which some organizations/industries such as Amex Bank of Canada voluntarily agree to follow; they generally outline the standards that consumers can expect from such organizations/industries.
The banking industry has developed and is committed to several voluntary codes designed to protect consumers. Amex Bank of Canada is committed to the following codes of conduct:
Feel secure knowing we make fraud prevention our business!
The code of conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.
This code outlines the banks' standards for branch employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.
A model code of conduct for bank dealings with small- and medium-sized businesses. The key elements of the model code are incorporated into individual bank codes.
A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.
What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.