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Lost your card

or think you’ve been a victim of fraud?

Please call 1-800-869-3016 or the number on the back of your card

How we put security first

Fraud detection

Our intelligent security systems continually monitor your spending patterns for anything odd, helping to stop fraud in its tracks.

Alerts & Mobile Push Notifications

Account Alerts is a free service that updates you with key account information that can help you keep track of your account by Email, SMS, and/or Amex App. You can also personalize the notification setting through Online Services or Amex App.

American Express SafeKey®

American Express SafeKey® provides a new layer of fraud protection at participating merchants as part of our continuous efforts to provide a safer and more secure online shopping environment.

How we make life simple

Apple Pay

Simply add your eligible1 American Express® Card to Apple Pay and you can use your eligible Apple device* to make fast and convenient purchases wherever American Express contactless payments2 are accepted. Transaction limits may apply.

Amex App

The American Express® App for iPhone®*and AndroidTM devices is the perfect tool to keep you connected, making it easy to securely manage your account on-the-go.

Contactless

Your Card comes with built-in security features and flexibility while giving you the convenience and ease of contactless payments3.

Chip & PIN

Enhanced protection against fraud from lost, stolen or counterfeit Cards with Chip & PIN technology.

How you can protect yourself

Identity theft

Identity theft can result in damage to your credit rating and denials of credit and job offers. Learn how to keep your financial details safe and secure.

Phishing

This is a common scam where fraudsters send emails pretending to come from a bank, credit card company or other trusted organizations. Learn what to look out for and how to protect yourself.

Where to use your Card

Check out a few of the many places you can use your American Express® Card to earn points, reward miles or cash back.4

*Apple Pay works with iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus running on iOS 9 and above or an Apple Watch that is paired with an iPhone 5, 5c, 5s, 6, 6s, 6 Plus or 6s Plus. For a list of other compatible Apple Pay devices see apple.com/ca/apple-pay.

1Available on eligible cards. Eligible cards are active American Express Consumer, Small Business or Corporate Cards (excluding Corporate Purchasing Cards and Corporate Meeting Cards) issued by Amex Bank of Canada. Prepaid cards and products (such as the American Express Gift Card) are not eligible.

2With participating American Express contactless merchants and Apple Pay in app purchases on eligible devices. Transaction limits may apply. Available on eligible cards. Eligible cards are active American Express Consumer, Small Business or Corporate Cards (excluding Corporate Purchasing Cards and Corporate Meeting Cards) issued by Amex Bank of Canada. Prepaid cards and products (such as the American Express Gift Card) are not eligible.

3We will guarantee protection against fraudulent payments on your Card, provided you have taken the responsibility to notify us immediately, and you have complied with your Card Terms and Conditions.

4Rewards not available on all cards. Rewards vary by card product. For more information click here

®: Used by Amex Bank of Canada under license from American Express.

*Restrictions and limitations apply

®*: iPhone is a registered trademarks of Apple Inc.

TM: Android is a trademarks of Google Inc.

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