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What is Identity Theft?

Identity theft occurs when someone obtains personal information such as your name, address, date of birth or other personal identifiers such as a Social Insurance Number, driver’s license number, credit or charge card number, telephone number or other account number without your consent. Identity thieves are able to use this information to open credit accounts, bank accounts, telephone service accounts, and make major purchases—all in your name. This information can also be used to take over existing accounts or to open new accounts. Identity theft can result in damage to your credit rating and denials of credit and job offers.

It’s important to keep all your financial details safe and secure. Here’s what you can do to help minimize the risk of fraud.

Important things to remember.

  • Never let anyone else use your debit, credit or charge cards.
  • If you use a mobile payments app (such as Apple Pay), do not give anyone else your passcode or let them add their fingerprint to your device while your Card is registered with it, as this will allow them to authorize transactions on your Card with Apple Pay.
  • Immediately sign the back of new cards.
  • Always destroy old, expired cards by cutting them up.
  • Let us know immediately if you’ve lost your Card or Eligible Device on which your Card is registered (for example, an iPhone which uses Apple Pay), or think it may be stolen. We will then be able to cancel the Card and prevent fraudulent transactions.
  • If you decide to lend out, sell, or give away your mobile device which your Card was registered to, ensure that you have removed all information related to you and your Account before doing so.

Shop wisely online.

When shopping online, only use "secure" web pages. A web page is secure if there is a locked padlock in the lower right-hand corner of your browser or if the address starts with ‘https’, where the ‘s’ stands for secure.

Review your statements regularly.

  • Keep copies of your receipts and compare them to your statement.
  • Call your card issuer as soon as possible if an unrecognized charge or charges appear on one of your statements.
  • When no longer required, make sure you destroy or securely dispose of any unwanted statements.

Protect yourself from identity theft.

  • Safeguard all your personal information and documents.
  • Shred any sensitive information from financial organizations or utility companies when no longer needed.
  • Review your credit report (see below) regularly; this may be the earliest way to identify fraudulent activity when you are the victim of identity theft.

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