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What is phishing?

Phishing is a common scam where fraudsters send emails pretending to come from a bank, credit card company or other trusted organization. They usually try to trick you into clicking on a link to go to the site (often to update your password to avoid your Account being suspended).

If you click the link in the email, you’ll be taken to a website that looks genuine - but is actually a fake site designed to trick you into entering personal information such as your log in details, password, Account number or other sensitive information.

If you receive an email relating to American Express that you believe could be fraudulent, immediately forward it to spoof@americanexpress.ca. Please ensure you do not include your Account number in the email.

If you feel your American Express Account information has been compromised, please contact us immediately.

What to look out for

The email itself can look as if it comes from a genuine source. Fake emails can often (but not always) be spotted in the following ways:

  • The sender’s email address is different from the real organization’s website address.
  • The email is sent from a completely different address or a free webmail address.
  • The email does not use your proper name, but uses a non-specific greeting such as “Dear customer”.
  • They want you to act urgently – i.e. that unless you do something right away, your Account may be closed or suspended.
  • The email contains a request for personal information such as a username, password or bank details.

How to protect yourself from phishing.

  • Never release your Card number, Card security code, PIN or password to an unknown person or organization.
  • Beware of anyone calling or emailing you and requesting security information. If you are unsure about the identity of a caller, phone American Express using the number on the back of your Card
  • American Express is obliged to identify you when calling you. If we call you we will normally ask only for partial answers to security questions.
  • Keep your anti-virus software, firewall and security patches up-to-date to prevent fraudsters accessing your details via your computer.
  • Do not open emails which you suspect as being spam.
  • Do not respond to emails from unknown sources or open their attachments.
  • Most email clients come with spam filtering as standard, so ensure yours is switched on.
  • Think before you click on links in emails from unknown sources. Instead, roll your mouse pointer over the link to reveal its true destination. Beware if this is different from what is displayed in the text of the link from the email.
  • Most spam and junk filters can be set to allow email to be received from trusted sources, and blocked.

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