Start of menu
Close Menu

Imagine this…a bus, a jostling crowd, and a tourist in the midst. You don’t feel a thing, and before you know it everything is gone. Cash, passports, Travellers Cheques. Your carefully planned holiday is in peril.  With one call you can be back on track. American Express will organize replacement cards and provide other support.  Suddenly everything will look rosier.

Call us wherever you are in the world, whatever time, day or night. If you’ve got a problem we can help put things right.

Safe and Secure

Our Personal Cards’ fraud, travel and shopping protection are designed to cope with real life – no matter how extraordinary that may be. Find out more about how you’re protected here.

Fraud protection
I’m too busy to worry about fraud.”
Don’t worry, if the worst should happen, you’re protected against fraudulent online use of your account.

Travel back-up
Passport, tickets and my American Express® Card – the essentials.”
Our global network means we’re always there for you, if you need help or assistance.

Shopping protection
Everyone noticed my gorgeous new shoes – especially when the heel came off.”
Many new purchases are protected for 90 days1. To repair or replace your purchase, call us.

Lost or Stolen Card?

Simply call us.
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870

In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)

Frequently Asked Questions

Visit our Safe and Secure FAQs  for additional information about how we protect you