Digital Servicing

Welcome to the Help Centre

Digital servicing

Frequently asked questions

How do I access the Document Centre to send documents?

How do I activate my Card?

How do I download the American Express® App?

How do I process a name change for my Card?

How do I register to manage my Card online?

How do I remove a Card from my Online Services Account?

How do I request a credit limit increase on my Card?

How do I reset the password to my Online Services Account?

I’m locked out of my Online Services Account — what do I do?

What are Account Alerts and how do I enroll?

What happens if my mobile or personal device is lost or stolen?

What is a mobile wallet and how do I set it up?

Why does my Touch ID/Face ID login expire?