About American Express Text Messages

A short code is a 5 or 6 digit number registered to a subscriber and used to send text messages. You can choose to receive messages for Account Alerts (26931), Credit Alerts (26390), to download the Amex App (297687) and mobile wallet one-time verification codes (764564).

A keyword is used in text messages to request an action. To initiate an action, send the desired keyword in a text message to the American Express short code.

The following applies to all American Express short codes:

• For support, reply "HELP" to the short code.
• For more information, reply "INFO" to the short code.
• To de-enroll, reply "STOP" to the short code.
  • Note that texting "STOP" in response to a requested one-time verification code text message will not prevent you from receiving future one-time verification codes via SMS, should you request to receive a one-time verification code again via text message.

Account Alerts, Credit Alerts, Text to Download the American Express^® App, and One-Time Verification Codes are complimentary services provided by American Express. However please check with your cell phone service provider as standard message rates and data charges may apply. Whether you are charged fees for sending and/or receiving text messages depends on your service provider and your specific text message and data plan. American Express Account Alerts, Credit Alerts, the American Express® App and One-Time Verification Codes are subject to the terms and conditions of your contract with your cell phone service provider and/or Internet service provider.

Your mobile number is kept confidential. Only Amex can see your number, and it will not be used or shared by anyone without your permission except as required or as permitted by law. Refer to our Privacy Statement for how we protect your information.

It is your responsibility to determine if your cell phone service provider supports text messaging and if your mobile device is capable of receiving text messages.

You are responsible for keeping your mobile device safe and secure. This includes the protection of any passwords used to access your device or your American Express Online Services Account.

You will be responsible for all activity arising from the use of your passwords. If you change your mobile number, it is your responsibility to update it with American Express.

The short code for American Express One-Time Verification Code text messages is 764564.

One-time verification code text messages are not a subscription, and texting "STOP"" to a requested one-time verification code text message will not prevent you from receiving future one-time verification codes via SMS, should you request to receive a one-time verification code again via text message.

American Express Credit Alerts are text messages used to notify cardmembers that a payment is needed.

To opt-out of Credit Alerts from your mobile device, simply text the keyword ‘STOP’ to short code 26390